Customer Service Delivery Lead

Job Description:We are seeking a highly skilled and experienced Customer Service Delivery Specialist to join our team in Hong Kong. As an Exams Support Professional, you will be responsible for providing exceptional customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer satisfaction.Key...

The incumbent will oversee the daily operations of a hotline team, providing exceptional customer service to internal and external customers through various distribution channels.Key Responsibilities:Supervise a team of customer service representatives to ensure timely and quality service deliveryDevelop and implement strategies to enhance customer...

We are looking for a highly experienced Technical Service Delivery Manager to join our Inchcape plc team. In this critical role, you will lead the delivery of exceptional technical services to our customers.Main Responsibilities:Forge strong relationships with Original Equipment Manufacturers (OEMs) to address technical challenges and disseminate crucial...

About Hang Seng BankHang Seng Bank Limited is a leading financial services organization in Hong Kong. Our vision is to be the best bank in Asia, and we are committed to providing our customers with exceptional service and innovative products.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Branch Service...

**Job Description**The Customer Experience Operations Lead will be responsible for managing the operations and logistics of the Customer Caring and Engagement team in High Speed Rail. This role requires a strong background in customer service and experience in managing teams.**Responsibilities**Lead the day-to-day operations of the Customer Caring and...

**Job Summary**We are seeking an experienced professional to lead the Customer Caring and Engagement team in High Speed Rail. The successful candidate will have a strong background in customer service and experience in managing teams.**Key Responsibilities**Manage the day-to-day operations of the Customer Caring and Engagement team to ensure high-quality...

Service Delivery Associate page is loaded Service Delivery Associate Apply locations Hong Kong time type Full time posted on Posted 4 Days Ago time left to apply End Date: March 31, 2025 (30+ days left to apply) job requisition id R-208277 Who we are: SimCorp offers an award-winning integrated investment management platform. Our platform and ecosystem, which...

Company Overview: Aspire Lifestyles is the world's largest premium concierge and affluent service provider. Our delivery model assists companies to drive loyalty and create value in their customer portfolios. We offer a unique opportunity for individuals to develop a good relationship with customers by personalized interactions and provide innovative...

Cognizant is seeking a highly skilled and experienced Senior Service Delivery Manager to join our team.About the RoleWe are looking for a strong leader who can oversee the delivery of IT services to our clients, ensuring high-quality results and exceeding their expectations. As a Senior Service Delivery Manager, you will be responsible for managing personnel...

Job DescriptionWe are seeking a Customer Services Officer to join our team at Computer And Technologies Holdings Limited. As a key member of our customer service department, you will be responsible for providing excellent quality service to our valued customers with great expectation & satisfaction.Your primary role will be to handle telephone & email...

Job Description:The Digital Solution Delivery Lead will oversee the development and delivery of digital solutions that meet the needs of our clients. This individual will lead a team of project managers, software developers, and quality assurance engineers to ensure successful project outcomes.Responsibilities:Lead cross-functional teams to deliver complex...

Role OverviewWe are seeking a highly skilled Service Delivery Manager to join our team at Automated Systems (H.K.) Limited.Key ResponsibilitiesOversee the delivery of our IT infrastructure services, ensuring high-quality results.Manage and maintain our data centres, optimizing performance and availability.Provide technical support to end-users, resolving...

About the Role:This role is responsible for providing analytical oversight into Incident Management and Request Fulfilment processes, ensuring high-quality service delivery to global internal customers.You will be working on a scheduled 7x24 shift roster, supporting Service Centre activities via multi-channels requests, including phones, web chat, e-forms,...

Key ResponsibilitiesAs a Customer Service Representative for Permanent Care, your key responsibilities will include:Providing quality customer service, responding to enquiries and resolving complaints in a timely and efficient manner.Assisting in the development and implementation of new initiatives and programs to enhance our services.Supporting clients and...

Role Overview:As a Digital Delivery Lead at Robert Walters, you will play a critical role in leading our digital projects from conception to completion. You will be responsible for developing comprehensive project plans, managing vendor relationships, and ensuring timely delivery of high-quality digital solutions.Key Responsibilities:Develop comprehensive...

Job Description: Responsibilities: 2 years or above in a Service Delivery Manager (SDM) role focused on Deskside / infrastructure. Monitor and manage the account of IT service. Manage and be responsible for network or infrastructure. 4 years of experience in project management. 5+ years of experience in managing IT infrastructure. Data Center and Storage...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong, offering banking, insurance, and other related services through its extensive network.Job Description:Main Responsibilities:Deliver high-quality customer service by handling enquiries and providing after-sales support.Resolve customer complaints...

**About Bank Of China (Hong Kong) Limited**We are a leading financial institution in Hong Kong, committed to delivering excellent customer service and innovative financial solutions.Job Title: Customer Service LeaderAbout the Role:This is an exciting opportunity for a talented and experienced professional to join our team as a Customer Service Leader. In...

Asia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...