Current jobs related to High Speed Rail Service Delivery Manager - Hong Kong, Central and Western District - Mass Transit Railway
-
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob SummaryWe are seeking a highly skilled and experienced professional to fill the role of Station Officer-High Speed Rail at Mass Transit Railway. The successful candidate will be responsible for ensuring the smooth operation of high-speed rail stations, providing exceptional customer service, and maintaining a safe and efficient working environment.Key...
-
High Speed Rail Station Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeCompany OverviewMass Transit Railway is a leading provider of public transportation services in Hong Kong, committed to delivering safe, efficient, and reliable services to our customers. We are now seeking a skilled professional to join our team as a Station Officer-High Speed Rail.Salary and Job ResponsibilitiesThe successful candidate can expect a...
-
High Speed Rail Operations Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionWe are seeking a highly skilled and experienced Station Officer-High Speed Rail (Ref: 25000002) to join our team at the Mass Transit Railway. As a key member of our operations staff, you will be responsible for ensuring the smooth running of our high-speed rail services.Key ResponsibilitiesPlatform Supervision: Oversee platform activities,...
-
High Speed Rail Team Member
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionAs a Station Officer-High Speed Rail, you will perform station duties such as platform supervision, train service recovery, station inspection, and crowd control. You will also operate the Customer Service Centre and handle the Automatic Fare Collection system and equipment.Perform station duties effectively and efficiently.Provide world-class...
-
High Speed Rail Customer Engagement Officer
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeCompany OverviewMass Transit Railway is a leading transportation service provider in Hong Kong, committed to delivering exceptional customer experiences. Our vision is to become the most reliable and efficient transportation system in the region.Job DescriptionWe are seeking a highly motivated Transportation Services Coordinator to join our team. As a key...
-
High Speed Rail Operations Coordinator
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time**Company Overview:**Mass Transit Railway (MTR) is one of the leading railway operators in Hong Kong. We strive to provide high-quality customer services to our passengers and are committed to delivering exceptional experiences.We are currently seeking a highly skilled and experienced individual to join our team as a Customer Engagement Officer in High Speed...
-
Station Officer
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleThis exciting opportunity is perfect for individuals who are passionate about delivering exceptional customer experiences and contributing to the success of our high-speed rail services. As a Station Officer, you will play a critical role in maintaining the high standards of our passengers and supporting our team's efforts to provide efficient...
-
Station Officer-High Speed Rail
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Description - Station Officer-High Speed Rail (Ref: 25000002) Responsibilities Perform station duties such as platform supervision, train service recovery, station inspection and crowd control. Operate Customer Service Centre and handle Automatic Fare Collection system and equipment. Provide world-class customer services in accordance with the service...
-
High Speed Rail Station Officer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewAbout Mass Transit RailwayMass Transit Railway is a leading transportation provider, committed to delivering exceptional service to our customers. Our team of professionals work together to ensure the safe and efficient operation of our rail network.Job DescriptionKey ResponsibilitiesPerform station duties such as platform supervision, train...
-
Procurement Director for Rail Services
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time**About the Role**We are seeking an experienced professional to lead our procurement efforts for Mass Transit Railway's rail services division. The successful candidate will be responsible for developing and implementing effective procurement strategies, engaging with stakeholders, and driving business value outcomes.Business Engagement: Develop in-depth...
-
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout Our TeamWe are a dynamic team within Mass Transit Railway, committed to delivering exceptional procurement services that support our business goals. As a Procurement Director for Rail Transportation Services, you will play a critical role in shaping our procurement strategy and driving value for our organization.Job Summary: Lead the development and...
-
Customer Service Representative-Light Rail
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewThe Mass Transit Railway is seeking a skilled and customer-centric individual to join our team as a Customer Service Centre Officer-Light Rail. This role is responsible for providing top-notch customer services, handling passenger enquiries and complaints, and ensuring a seamless experience for Light Rail passengers.This position requires the...
-
Transportation Service Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionAbout UsMTR Corporation is a major transportation provider in Hong Kong, dedicated to delivering excellent service to our customers. As a High Speed Rail Station Officer, you will play a vital role in ensuring the safe and efficient operation of our rail network.Key ResponsibilitiesOperational TasksPerforming station duties such as platform...
-
High Speed Rail Station Officer
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob SummaryAs a Station Officer at Mass Transit Railway, you will be responsible for performing various station duties such as platform supervision, train service recovery, and crowd control. You will also operate the Customer Service Centre and handle Automatic Fare Collection system and equipment.Key ResponsibilitiesSupervise platforms and ensure smooth...
-
Customer Service Manager
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionAs a Customer Service Manager at Mass Transit Railway, you will play a crucial role in managing the operations and logistics of the Customer Caring and Engagement team. This includes providing quality customer services to visitors, passengers, and VIPs.Responsibilities:Manage day-to-day operations of the Customer Caring and Engagement...
-
Railway Installation Engineer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hitachi Rail Full timeAbout UsA career at Hitachi Rail offers a unique opportunity to contribute to the development of digital transformation and technology in the rail industry.We are a global organisation with operations in every corner of the world, bringing people together through sustainable and innovative ways of working.This role is part of our commitment to creating an...
-
IT Service Delivery Manager
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hexience Systems Limited Full timeHexasience Systems Limited is seeking an IT Service Delivery Manager to oversee the delivery of high-quality IT services to our customers. As an experienced professional in this field, you will be responsible for leading cross-functional teams, managing service requests, and driving business growth through innovative IT solutions.About the JobManage a team...
-
Transportation Services Coordinator
22 minutes ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob SummaryMass Transit Railway is seeking a skilled Transportation Services Coordinator to manage the operations and logistics of our Customer Caring and Engagement team. As a key member of our team, you will provide quality customer services to visitors, passengers, and VIPs, ensuring seamless delivery of services and meeting the needs of our...
-
Procurement Head for Rail Business
7 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAt Mass Transit Railway, we are seeking an experienced professional to join our senior leadership team as a key player in shaping the future of our procurement function. Reporting to the General Manager – Procurement & Supply Chain, the successful candidate will be responsible for leading our engagement with Hong Kong Transport Services and driving...
-
Light Rail Passenger Assistant
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Centre Officer-Light Rail. In this role, you will be responsible for providing exceptional customer services, handling passenger enquiries and complaints, and ensuring a seamless experience for Light Rail passengers.Key ResponsibilitiesThe...
High Speed Rail Service Delivery Manager
1 week ago
**Job Description**
The Customer Experience Operations Lead will be responsible for managing the operations and logistics of the Customer Caring and Engagement team in High Speed Rail. This role requires a strong background in customer service and experience in managing teams.
**Responsibilities**
- Lead the day-to-day operations of the Customer Caring and Engagement team to ensure high-quality customer service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with internal stakeholders to develop and deliver training programs to enhance customer-facing skills.
**Requirements**
- A bachelor's degree in a related field, such as hospitality or business administration.
- A minimum of 3 years' experience in customer service management.
- Excellent communication and leadership skills.