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High Speed Rail Service Delivery Manager
2 weeks ago
**Job Description**
The Customer Experience Operations Lead will be responsible for managing the operations and logistics of the Customer Caring and Engagement team in High Speed Rail. This role requires a strong background in customer service and experience in managing teams.
**Responsibilities**
- Lead the day-to-day operations of the Customer Caring and Engagement team to ensure high-quality customer service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with internal stakeholders to develop and deliver training programs to enhance customer-facing skills.
**Requirements**
- A bachelor's degree in a related field, such as hospitality or business administration.
- A minimum of 3 years' experience in customer service management.
- Excellent communication and leadership skills.