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High Speed Rail Service Delivery Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

**Job Description**

The Customer Experience Operations Lead will be responsible for managing the operations and logistics of the Customer Caring and Engagement team in High Speed Rail. This role requires a strong background in customer service and experience in managing teams.

**Responsibilities**

  • Lead the day-to-day operations of the Customer Caring and Engagement team to ensure high-quality customer service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal stakeholders to develop and deliver training programs to enhance customer-facing skills.

**Requirements**

  • A bachelor's degree in a related field, such as hospitality or business administration.
  • A minimum of 3 years' experience in customer service management.
  • Excellent communication and leadership skills.