Customer service officer

18 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Asia Pacific Soft Ltd. Full time

Asia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in ensuring our clients receive exceptional support for our HR systems. You will be the first point of contact for our customers, addressing their inquiries and resolving issues via phone and email. Key Responsibilities Customer Support: Respond promptly to customer inquiries through phone and email, providing accurate information and assistance regarding our HR system. Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary. Product Knowledge: Stay updated on product features, updates, and best practices to effectively assist customers and provide relevant solutions. Team Collaboration: Work closely with other departments, including technical support and product development, to ensure a seamless customer experience. Qualifications Bachelor's degree in a relevant field is preferred. Proven experience in customer service or a related field, preferably in the IT or software industry. Strong communication skills, both verbal and written. Excellent problem-solving skills and the ability to think critically under pressure. Ability to work well in a team. A customer-centric attitude with a passion for helping others. Fluency in Cantonese, English & Mandarin is preferred. Seniority Level Entry level Employment Type Full-time#J-18808-Ljbffr



  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Customer Services Officer (Ref: CC/GETS/CSO) Posted on 07/10/24 17:32 Full Time Hong Kong SAR Responsibilities: Handle telephone & email enquiries and welcome customers' feedback in a professional manner. Establish a professional image as Software Guidance / Solution Provider / Adviser. Maintain a good customer relationship by providing one-stop customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

    Company OverviewThe Board of Management of The Chinese Permanent Cemeteries is a leading organization dedicated to providing quality services to our community. As a Customer Services Officer, you will be part of a team that delivers exceptional customer experiences.Salary and BenefitsWe offer a competitive salary up to $35,080 (subject to work experience and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

    Job SummaryWe are seeking a dedicated and customer-focused professional to join our team as a Customer Services Officer. In this role, you will provide exceptional service to our clients and members of the public, ensuring their needs are met efficiently and effectively.


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    At Bank of China (Hong Kong) Limited, we are seeking a Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for delivering quality customer services through counter transactions and providing professional financial services.We offer a range of retail banking products, including cash management, deposit accounts,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Job DescriptionWe are seeking a Customer Services Officer to join our team at Computer And Technologies Holdings Limited. As a key member of our customer service department, you will be responsible for providing excellent quality service to our valued customers with great expectation & satisfaction.Your primary role will be to handle telephone & email...

  • Customer Service Officer

    3 minutes ago


    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    崗位職責 Deliver quality customer services through counter transactions 打造分行一站式專業金融理財服務Support back-end branch operations 處理客戶每日櫃台交易(包括現金收付、入票、轉帳、定期、匯款等的工作)、客戶查詢及內部文書工作Cross-sell retail banking products 銷售及轉介工作 ...


  • Hong Kong, Central and Western District, Hong Kong SAR China JW Marriott Hotel Hong Kong Full time

    JW Marriott Hotel Hong Kong is seeking a Customer Engagement Officer to join its team. As a Customer Engagement Officer, you will be responsible for delivering exceptional service to Marriott Bonvoy members and ensuring their loyalty to the hotel brand. Key responsibilities include managing guest interactions, resolving issues, and creating personalized...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bowtie Life Insurance Company Full time

    Start Your Career with Bowtie Customer Service Team Bowtie's mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from up-and-coming talents is always our priority. There are many advantages to developing your career in a next generation...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

    **Overview:**The Board of Management of The Chinese Permanent Cemeteries is seeking a highly skilled Customer Services Officer to join our team.


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About UsAt Bank of China (Hong Kong) Limited, we are committed to providing exceptional customer service and creating long-term value for our customers.Job DescriptionWe are seeking a highly motivated and results-driven Customer Service Officer to join our team. As a key member of our branch operations, you will be responsible for delivering quality customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    **About Bank Of China (Hong Kong) Limited**We are a leading financial institution in Hong Kong, committed to delivering excellent customer service and innovative financial solutions.Job Title: Customer Service LeaderAbout the Role:This is an exciting opportunity for a talented and experienced professional to join our team as a Customer Service Leader. In...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Assistant Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing quality services to our clients.Key Responsibilities:Handle customer inquiries and requests related to...


  • Hong Kong, Central and Western District, Hong Kong SAR China EP Manufacturing Berhad Full time

    About the Role:EP Manufacturing Berhad is seeking a highly skilled and motivated Customer Service and Administrative Coordinator to join our team. As a key member of our sales team, you will be responsible for providing customer service, handling administrative tasks, and ensuring the smooth operation of our office.Main Responsibilities:Provide exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank is committed to delivering exceptional service excellence. Our people are our most valuable asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services.Our VisionWe strive to attract high-calibre talent by offering a dynamic working environment, career...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time

    Responsibilities Handle inbound/email enquiries and provide extra-ordinary service to our customers in a professional and timely manner Address members' enquiries effectively and maintain satisfactory quality of customer service Make appropriate recommendations to meet customers' expectation Maintain relationship with our members through courtesy calls to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full time

    About the RoleWe are seeking a highly motivated and organized Customer Services Officer to join our team at Asia Airfreight Terminal Co. Ltd.The successful candidate will be responsible for performing export flight shipment manifesting matters in accordance with airline requirements, ensuring all flight data are created accurately, and conducting Dangerous...


  • Hong Kong, Central and Western District, Hong Kong SAR China Know Your Customer Full time

    About Know Your CustomerWe are a cutting-edge technology company that helps businesses approach Know Your Business (KYB) and Know Your Customer (KYC) solutions. Our innovative approach reduces risks, streamlines processes, and complies with regulatory demands across industries like banking, payments, legal, wealth management, and more.This is an exciting...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking...