Enterprise Data Service Delivery

1 day ago

Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

Enterprise Data Service Delivery - Technical Support Team Leader - Hong Kong

Location: Hong Kong

Business Area: Sales and Client Service

Ref #: 10040058

Description & Requirements

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. To ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity, and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture, and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team: We're Bloomberg Enterprise Services - fast-paced, innovative, and expanding. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. We provide a vast number of datasets that cover all asset classes, via multiple delivery technologies and flexible scheduling options.

The role: One of Bloomberg's key differentiators is our level of customer service. In this leadership role, you will lead from the front a dynamic team of Technical Support Specialists. This team is responsible for providing escalated technical support, understanding client data use cases, managing outages, and working with internal and external stakeholders. You will be responsible for developing a high-performing technical team focused on resolving complex client problems, working closely with our Product team on driving change, identifying client trends, and attending client meetings with a colleague from our Sales or Technical Account Management teams.

Reporting to the regional Head of Service Delivery, you'll bring with you a strong background in leading technology or data SMEs within the financial services space. You're great at maintaining composure under pressure, skilled at flexing your style to suit your audience, and excellent at troubleshooting enterprise infrastructure and data. Importantly, you take pride in developing your team, managing them through the changing business environment associated with one of the fastest-growing businesses in Bloomberg.

We'll trust you to:

  • Assist in the development of a strategy in collaboration with global counterparts and Service Delivery Leadership focused on advancing the level of service provided to the Enterprise Data client base.
  • Provide effective and inspiring day-to-day leadership presence as you execute on that strategy.
  • Set clear objectives, evaluate progress, and develop a high-performance culture with a focus on collaboration, service excellence, and ownership for resolving customer issues.
  • Guide and coach your team in communication and troubleshooting best practices.
  • Collaborate with other regional Service Delivery teams to drive global projects to completion and ensure a cohesive global support model.
  • Manage high-impact incidents, working with internal teams to drive incident resolution while maintaining good client communications.
  • Focus time and energy to learn and adapt to the Bloomberg Technology suite of products you will be supporting.
  • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
  • Collaborate with internal functions including sales, product management, engineering, and network operations to develop and implement appropriate technical solutions for our clients.
  • Develop and implement advanced training programs to drive individual performance, technical, and skills development.

You'll need to have:

  • Experience leading, coaching, or mentoring colleagues in an advanced technical support environment with an emphasis on data and supporting clients subscribed to a managed service.
  • A minimum of 3-5 years relevant financial markets experience.
  • An understanding of technical networking topologies, network distribution technologies, and protocols.
  • Technical troubleshooting skills and the ability to trace issues to their source through collaboration with incident and engineering teams.
  • Tactical scripting in Python / Java or C++ for simple troubleshooting.
  • Proven management of production service teams, strategy development and execution, and associated human resource skills.
  • Incident, problem, release, and change management experience.
  • Real passion for troubleshooting, critical thinking, and teamwork especially in the fast-paced financial services industry.
  • Excellent written and verbal communication skills in English.
  • Strong multi-tasking skills and the ability to maintain a professional demeanor when handling complex time-sensitive issues.
  • Good time and task management - as an individual and for the team.

We'd love to see:

  • An understanding of either Bloomberg or a similar vendor's Enterprise data offerings, including real-time, reference, pricing, or regulatory content.
  • An understanding of cloud architecture (AWS, Azure, GCP).

If this sounds like you: Apply if you think we're a good match We'll get in touch to let you know what the next steps are.

#J-18808-Ljbffr

  • Enterprise Data Service Delivery Team Lead

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    As a Senior Technical Leadership Role at Bloomberg, you will lead from the front a dynamic team of Technical Support Specialists. This team is responsible for providing escalated technical support, understanding client data use cases, managing outages, and working with internal and external stakeholders.About UsBloomberg is a global leader in business and...

  • Technology Leadership Position for Offshore Delivery

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Job Summary:We are seeking a seasoned Technology Lead to oversee our Offshore delivery center. This role requires strong leadership and management skills, with a focus on infrastructure, security, data, software delivery management, governance, resource management, and financial management.Key Responsibilities:Offshore Center Management: Provide strategic...

  • Enterprise Technology Services

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    Enterprise Technology Services - Application Support Specialist (E-trading and Regulatory) - Hong Kong Location: Hong Kong Business Area: Sales and Client Service Ref #: 10041036 Description & Requirements Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government...

  • Service Delivery Excellence Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full time

    Role OverviewWe are seeking a highly skilled Service Delivery Manager to join our team at Automated Systems (H.K.) Limited.Key ResponsibilitiesOversee the delivery of our IT infrastructure services, ensuring high-quality results.Manage and maintain our data centres, optimizing performance and availability.Provide technical support to end-users, resolving...

  • Service Delivery Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full time

    Job Description: Responsibilities: 2 years or above in a Service Delivery Manager (SDM) role focused on Deskside / infrastructure. Monitor and manage the account of IT service. Manage and be responsible for network or infrastructure. 4 years of experience in project management. 5+ years of experience in managing IT infrastructure. Data Center and Storage...

  • IT Service Delivery Manager

    2 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hexience Systems Limited Full time

    Hexasience Systems Limited is seeking an IT Service Delivery Manager to oversee the delivery of high-quality IT services to our customers. As an experienced professional in this field, you will be responsible for leading cross-functional teams, managing service requests, and driving business growth through innovative IT solutions.About the JobManage a team...

  • Strategic Enterprise Consultant

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China QHire Ltd Full time

    Job OverviewQHire Ltd is seeking an experienced Wealth Manager to join our team as a Strategic Enterprise Consultant. This role involves assisting clients in setting up cross-border structures, including VIEs, foreign capital, joint ventures, and other enterprise structures.Key Responsibilities:• Collaborate with law firms, accounting firms, and tax...

  • Enterprise Technology Services Expert

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    At Avature, we are committed to providing unparalleled support to our clients across their Bloomberg solutions and workflows. As a key member of our Enterprise Technology Services group, you will play a vital role in maintaining technological stability and mitigating financial risk for our clients. Working as part of a global team of financial technology...

  • Delivery Project Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Key Responsibilities:Lead and manage end-to-end delivery of Dynamics CRM 365 projects, ensuring alignment with business goals and objectives.Develop and maintain project plans, timelines, and budgets; monitor project progress and make necessary adjustments.Coordinate with cross-functional teams, including IT, business, operations, and finance, to ensure...

  • Vice President, Enterprise+

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China South China Morning Post SCMP Full time

    About the Team: SCMP Enterprise+ is part of the commercial arm of SCMP Group, providing strategic business solutions encompassing intelligence, connections, and engagement to corporations. Our portfolio includes group subscriptions, licensing, syndication, merchandising, and business leader community memberships, aimed at contributing to SCMP's revenue...

  • Enterprise Testing Lead – Automation

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: IMT - Information Technology Hong Kong Special Administrative Region of China Cathay Pacific Application Deadline10 Mar 2025 Role Introduction Reports to: ...

  • Senior Service Delivery Manager

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cognizant Full time

    Cognizant is seeking a highly skilled and experienced Senior Service Delivery Manager to join our team.About the RoleWe are looking for a strong leader who can oversee the delivery of IT services to our clients, ensuring high-quality results and exceeding their expectations. As a Senior Service Delivery Manager, you will be responsible for managing personnel...

  • Enterprise Quality Assurance Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Cathay Pacific Airways Limited is committed to delivering exceptional quality and service excellence. As an Enterprise Quality Assurance Manager, you will play a key role in driving this vision forward.About the RoleWe are seeking an experienced professional to lead our Enterprise Testing Solution Centre, responsible for driving continuous improvements in...

  • Enterprise Technology Services Professional

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    We are seeking a highly skilled and experienced Application Support Specialist to join our Enterprise Technology team in Hong Kong. As a member of this global team, you will play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.This is an exciting opportunity to...

  • Customer Service Delivery Lead

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About Our Job DescriptionThe Business Operations Specialist COO Office is responsible for providing business management support functions in customer service and monitoring/enhancing end-to-end processes of operation and service delivery perspectives in IBG.Job ResponsibilitiesEnsure smooth and effective collaboration with working partners, such as...

  • Data Insights Analyst

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full time

    About the Job:We are looking for a talented Financial Data Analyst to join our team at Moody's Investors Service. As a Financial Data Analyst, you will be responsible for preparing various credit process inputs, performing preliminary analyses, and applying reasoning to the completed work product.Responsibilities:Prepare financial statement analysis using...

  • Flight Crew Services Delivery Specialist

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full time

    Air Hong Kong (AHK) Ltd invites applications from highly motivated and experienced professionals for the position of Flight Crew Services Delivery Specialist.This key role requires a deep understanding of aviation regulations, licensing requirements, and logistics processes. The successful applicant will possess 7 years of relevant experience, including 3...

  • IT Service Delivery Expert

    24 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    About the Role We are looking for an IT Service Delivery Expert to join our team. The successful candidate will be responsible for delivering high-quality IT services to our internal users. Key Responsibilities: Provide expert-level technical support for various software applications and hardware platforms. Ensure prompt resolution of technical issues and...

  • Enterprise Sales Strategist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Splunk Full time

    Splunk is a pioneer in machine data accessibility, aiming to make it usable and valuable for everyone. As an Enterprise Account Manager, you will play a pivotal role in driving significant revenue growth for Splunk across the region.Key responsibilities include consistently delivering aggressive license, support, and service revenue targets for enterprise...

  • Strategic Enterprise Lead

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China South China Morning Post SCMP Full time

    About the Role: As a dynamic leader, you will spearhead corporate business development and trade marketing for SCMP's Enterprise+ products globally and in Hong Kong. You will lead sales, marketing, and community building efforts, focusing on strategic client relationships, product strategy, and data-driven decision making.Main Responsibilities: Team...