Exam Delivery and Support Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time

About Us:

Pearson is a world-leading education company that has been empowering learners for over 150 years. Our purpose is simple: to help people realize their potential through learning. We believe that every learning opportunity is a chance for personal breakthrough.

About the Role:

  • This exciting new opportunity will see you joining our dynamic Assessment and Qualifications team, where you will play a key role in delivering high-quality exams and assessments to candidates around the world.

  • As an Exam Delivery and Support Specialist, you will be responsible for coordinating the logistics of exam delivery, including venue setup, equipment preparation, and candidate registration.

  • You will also provide exceptional customer service to candidates and stakeholders, responding to queries and concerns in a timely and professional manner.

  • Additionally, you will contribute to the development and implementation of new exam delivery processes and procedures, working closely with colleagues across the organization.

Key Skills and Qualifications:

  • Proven experience in customer-facing roles, with a strong focus on providing excellent service and resolving customer complaints.

  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.

  • Experience working in a fast-paced environment, with a strong ability to adapt to changing priorities and circumstances.

  • Proficiency in Microsoft Office and Windows applications, with experience using digital tools and platforms.

  • High school diploma or equivalent required; bachelor's degree preferred.



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