Frontline Support Specialist

21 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

Role Overview

At Computer And Technologies Holdings Limited, we pride ourselves on delivering exceptional customer experiences. We are looking for a talented Frontline Support Specialist to join our team and help us achieve this goal.

About the Role

This is an exciting opportunity for a motivated individual to provide top-notch support to our clients. As a key member of our customer service team, you will be responsible for handling telephone and email enquiries, welcoming customers' feedback, and establishing a professional image as a software guidance/solution provider/adviser.

Key Responsibilities:

  • Handle customer enquiries in a professional and courteous manner.
  • Provide accurate and up-to-date information to customers regarding our products and services.
  • Identify and resolve customer complaints in a fair and efficient manner.
  • Collaborate with other departments to ensure seamless delivery of customer service.

Requirements:

  • Form 5 or above, preferable with Certificate / Diploma in Service Management or Computer Studies.
  • Excellent communication and interpersonal skills.
  • Able to work well under pressure and meet deadlines.


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