ICT Systems Management Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China NCS Group Full time

About the Role

We are seeking a talented IT professional to join our team as an IT System Service Manager. As a critical member of our operations team, you will be responsible for delivering high-quality IT services and ensuring the smooth operation of our systems.

In this role, you will work closely with end-users, technical support teams, and other stakeholders to resolve incidents and problems efficiently. You will also analyze service delivery processes to identify areas for improvement and implement best practices to enhance efficiency and effectiveness.

Key Responsibilities:

  • Lead the development and implementation of effective incident and problem management processes
  • Work closely with stakeholders to resolve issues efficiently
  • Analyze service delivery processes to identify areas for improvement

Requirements:

  • Degree holder in ICT, Engineering, or related disciplines
  • At least 8 years' experience in service management or project management of ICT or Engineering systems
  • Proven experience in IT service management with ITIL certification
  • Strong communication skills and problem-solving abilities


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