Service Excellence Ambassador

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Hotels Corporation Full time

At Hyatt Hotels Corporation, we are committed to delivering exceptional service experiences for our guests.

We are seeking a talented Guest Service Officer to join our dynamic team in the lobby and Concierge counter.

The successful candidate will be responsible for providing an excellent level of service to guests, working alongside all teams to ensure an exceptional guest journey from pre-arrival to departure.

Achieving high levels of guest satisfaction is key, through establishing good rapport with guests, anticipating their needs, and responding promptly.

  • Provide top-notch service to guests, ensuring a seamless experience throughout their stay.
  • Collaborate with colleagues to deliver outstanding hospitality, exceeding guest expectations.
  • Maintain a professional demeanor, even in challenging situations, to ensure guest satisfaction.


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