Airport Hospitality Ambassador

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About Cathay Pacific Airways Limited

We are a world-renowned airline that prides itself on providing exceptional service to our customers. As a member of our team, you will have the opportunity to make a real difference in the lives of our passengers.


Job Description: Lounge Ambassador

The Lounge Ambassador is responsible for delivering an exceptional customer experience at our airport lounges. This involves interacting with customers, anticipating their needs, and providing personalized assistance. The successful candidate will be warm, professional, and able to handle feedback, complaints, and requests in a timely and efficient manner.


Key Responsibilities:
  • Deliver Exceptional Customer Service: Greet customers warmly, offer refreshments, and provide personalized assistance as needed.
  • Anticipate Customer Needs: Identify customer requirements and take proactive steps to meet them.
  • Handle Feedback and Complaints: Listen attentively to customer concerns and respond promptly to resolve issues.
  • Maintain a Clean and Welcoming Environment: Ensure the lounge area is clean, tidy, and welcoming to customers.

Requirements:
  • Right to Work in Hong Kong: Must hold a valid work permit.
  • Minimum Age: 18 years old.
  • Qualifications: HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines preferred.
  • Language Skills: Standard spoken and written English and Cantonese; Putonghua an advantage.
  • Relevant Experience: Previous experience in airport lounges, catering hospitality, fine dining, or luxury hotels beneficial.
  • Personal Qualities: Friendly, outgoing personality, attention to detail, and strong teamwork skills essential.


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