Lounge Experience Specialist
16 hours ago
Cathay Pacific Airways Limited is a world-renowned airline that values service excellence. Our core brand value proposition is built around 'Thoughtful', 'Progressive', and 'Can-do Spirit'.,
Job Summary
We are seeking a highly skilled and dedicated individual to join our team as a Lounge Ambassador. The successful candidate will have excellent communication skills, a strong customer focus, and the ability to work effectively in a fast-paced environment.
Key Accountabilities
- Deliver exceptional customer experiences in our lounges
- Anticipate customer needs and initiate conversations to build rapport
- Handle customer inquiries and feedback professionally
- Provide on-the-job training to new employees, sharing operational knowledge and company standards
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
- Standard of spoken/ written English and Cantonese; Putonghua is an advantage
- Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
- Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail, and great teamwork
- Ability to work under pressure
- Flexibility to work on shift schedules and work overtime if needed
Benefits and Others
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
-
Airport Lounge Experience Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeLounge Manager Job SummaryWe are seeking a highly skilled and experienced Lounge Duty Manager to join our team at Cathay Pacific Airways Limited. In this role, you will be responsible for leading the front-of-house team and ensuring that our lounges consistently deliver exceptional customer experiences.Main ResponsibilitiesRecruit, train, and develop the...
-
Airport Lounge Experience Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAt Cathay Pacific Airways Limited, we are committed to delivering exceptional customer experiences in our lounges. As a key member of our team, you will play a vital role in ensuring that every moment counts for our customers.About the RoleThis is an exciting opportunity to join our team as a Lounge Ambassador. As a ambassador, you will be responsible for...
-
Lounge Ambassador
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Role Introduction Reports to: Lounge Service Delivery Manager In order to become one of the world's greatest service brands, service excellence is at the heart...
-
Lounge Operations Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is seeking a dedicated and skilled professional to join our team as a Lounge Duty Manager. Reporting to the Lounge Service Delivery Manager, this key role will be responsible for ensuring the seamless operation of our First and Business class lounges at Hong Kong International Airport.As a leader in premium airline service, we...
-
Lounge Duty Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Role Introduction Reports to: Lounge Service Delivery Manager In order to become one of the world's greatest service brands, service excellence is at the heart...
-
Lounge Operations Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewCathay Pacific Airways Limited is seeking a skilled Lounge Duty Manager to oversee the operations of our First and Business class lounges at Hong Kong International Airport.This role requires a strong leader who can manage a team, ensure service excellence, and maintain high-quality standards in food and beverage presentation, quality, and...
-
Airport Lounge Duty Supervisor
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are looking for an experienced and results-driven individual to lead our lounge operations team. The successful candidate will have a strong background in hospitality, with a minimum of 7 years of experience in a similar capacity. They will be responsible for overseeing the daily operations of the lounge, including supervising food and beverage...
-
Lounge Operations Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DescriptionCathay Pacific Airways Limited is seeking an experienced professional to fill the role of Lounge Duty Manager. This position involves leading the front-of-house team and ensuring lounge service excellence, while collaborating with back-of-house teams on operations, food safety, and quality control.Key ResponsibilitiesLead the front of house...
-
First Class Lounge Supervisor
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time**Required Skills and Qualifications**To succeed as a Lounge Duty Manager, you will require:A minimum of 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel, or similar capacity.Strong leadership and people management capabilities with solid supervisory experience.Proficient in spoken and written English,...
-
Lounge Service Champion
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is an Equal Opportunities Employer, and we welcome applications from all qualified candidates. As a Lounge Ambassador, you will have the opportunity to work with a diverse team of professionals who share our commitment to delivering exceptional service and quality experiences.The ideal candidate will have a strong understanding...
-
Lounge Operations Manager
19 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time**Company Overview**Cathay Pacific Airways Limited is a leading international airline, renowned for its commitment to service excellence. As a key player in the aviation industry, we strive to provide exceptional experiences for our passengers.We are seeking an experienced Lounge Duty Manager to join our team at Hong Kong International Airport. This role...
-
Airport Experience Expert
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAt Cathay Pacific Airways Limited, we are committed to delivering exceptional service to our customers. As a Lounge Ambassador, you will play a vital role in ensuring that our lounge experience meets the highest standards of quality and excellence.The Lounge Ambassador is responsible for delivering outstanding customer service, anticipating customer needs,...
-
Premium Experience Leader
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeLounge Duty Manager Job DescriptionCathay Pacific Airways Limited is a leading airline with a reputation for delivering exceptional customer experiences.The Lounge Duty Manager plays a critical role in ensuring that our lounges meet the highest standards of quality, safety, and customer satisfaction.The successful candidate will have a deep understanding of...
-
Customer Experience Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part timeWe are seeking a highly skilled and experienced Membership Supervisor to join our team at M+In this role, you will be responsible for delivering high quality customer service duties in the member's lounge, handling customer inquiries and complaints, and performing other ad hoc duties as required.You will be part of a dynamic and collaborative team that...
-
Customer Experience Ambassador
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...
-
Airport Experience Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewWe are seeking a skilled and experienced professional to join our team as a Lounge Ambassador. As a key representative of Cathay Pacific Airways Limited, you will play a vital role in delivering exceptional customer service and ensuring a memorable experience for our guests.
-
Customer Experience Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part timeAbout UsThe West Kowloon Cultural District Authority is a leading cultural organization dedicated to promoting artistic innovation and community engagement. Our vision is to create a vibrant cultural hub that showcases the best of Hong Kong and international art, design, and architecture.The JobWe are seeking a highly motivated Membership Supervisor to join...
-
Customer Delight Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAs a Lounge Ambassador at Cathay Pacific Airways Limited, you will have the unique opportunity to work with a talented team of professionals who share a common goal: to deliver exceptional customer experiences in our lounges.About the RoleYour primary responsibility will be to create memorable experiences for our customers by delivering exceptional service,...
-
Hospitality Experience Lead
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time**Our Culture of Excellence**We pride ourselves on being an employer that truly values its people. Our commitment to colleague engagement has earned us industry-leading recognition, and we continue to innovate and invest in our team's growth.We are seeking a Hospitality Experience Lead to join our team at Island Shangri-La, Hong Kong. In this role, you...
-
Customer Delight Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAs a Lounge Ambassador at Cathay Pacific Airways Limited, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You will be responsible for delivering exceptional customer service, maintaining the cleanliness and organization of the lounge, and conducting quality control activities to ensure high...