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Customer Delight Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

As a Lounge Ambassador at Cathay Pacific Airways Limited, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You will be responsible for delivering exceptional customer service, maintaining the cleanliness and organization of the lounge, and conducting quality control activities to ensure high standards of quality and excellence.

The ideal candidate will have a strong customer service-oriented attitude, excellent communication skills, and the ability to work effectively under pressure. They will also be flexible and able to adapt to changing circumstances.

We offer a range of benefits and rewards to our employees, including competitive salaries, comprehensive benefits packages, and opportunities for career advancement and professional development.

To succeed in this role, you will need to have a strong customer service-oriented attitude, excellent communication skills, and the ability to work effectively under pressure. You will also need to be flexible and able to adapt to changing circumstances.

  • Deliver exceptional customer service to meet the needs of our valued customers
  • Anticipate customer needs and provide personalized assistance
  • Maintain a clean and organized lounge environment
  • Conduct quality control activities to ensure high standards of quality and excellence
  • Provide on-the-job training to new employees