Customer Service Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The Dah Sing Financial Group is a leading financial services provider in Hong Kong and beyond. Our team focuses on delivering exceptional customer experiences, driving business growth through proactive sales efforts, and fostering a culture of teamwork and progressiveness.

Job Purpose:

To provide top-notch service to walk-in customers and drive the sale of banking products that meet their evolving needs.

Main Responsibilities:

  • Meet and exceed assigned sales targets by consistently engaging with customers and understanding their banking requirements.
  • Develop expertise in a wide range of general banking products, including CASA, lending, mortgages, insurance, and credit cards.
  • Acquire new customers through targeted sales efforts, identifying opportunities for cross-selling and upselling.
  • Collaborate with product specialists and branch colleagues to deliver comprehensive services to customers, ensuring seamless experiences.
  • Promote localized and off-site activities to enhance brand awareness and drive business results.

Requirements:

  • University degree or secondary education with relevant experience in frontline customer service.
  • Proficiency in IIQE paper 1, 2 & 3.
  • Excellent command of written and spoken English and Chinese.


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