Customer Service Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
About Us

GL Technologies (Hong Kong) Limited is a cutting-edge technology company dedicated to developing innovative smart devices for daily life using leading-edge wireless technologies.

Job Description:
  • Company Overview: We focus on Wi-Fi technologies and are developing smart Wi-Fi routers, modules for Internet of Things (IoT), and smart cameras.
  • Job Function: As an IT Technical Support Expert, you will be responsible for providing top-notch technical support to our customers.
Key Requirements:
  • Education: At least 2 years total combined work experience and completed higher education.
  • Language Skills: Ability to speak, read, and write in English.
Preferred Qualifications:
  • Education: Associates degree (Higher Education, Higher National Diploma).
  • Work Experience: At least 1 year of end-user device support and troubleshooting work experience.
  • Technical Knowledge: Experience in a technical support role, preferably within a fast-paced, customer-centric environment. Knowledge of hardware and software troubleshooting is a plus.
  • Skill Set: Exceptional customer service and interpersonal skills. Excellent written and verbal communication abilities. Ability to manage multiple tasks simultaneously and prioritize effectively. Team player with the ability to work collaboratively.


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