Customer Delight Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

As a Lounge Ambassador at Cathay Pacific Airways Limited, you will have the unique opportunity to work with a talented team of professionals who share a common goal: to deliver exceptional customer experiences in our lounges.

About the Role

Your primary responsibility will be to create memorable experiences for our customers by delivering exceptional service, interacting with them, and addressing their inquiries in a professional manner. You will work closely with our Supervisor to ensure smooth day-to-day operations and provide on-the-job training to new employees.

You will also be involved in monitoring the lounge environment, conducting quality control and quality audit activities, and contributing to the development of our team members. We are looking for individuals who possess a customer service-oriented attitude, energy, and a helpful personality. If you are passionate about delivering exceptional service and creating memorable experiences, we encourage you to apply for this exciting opportunity.



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