Airport Experience Expert
6 days ago
At Cathay Pacific Airways Limited, we are committed to delivering exceptional service to our customers. As a Lounge Ambassador, you will play a vital role in ensuring that our lounge experience meets the highest standards of quality and excellence.
The Lounge Ambassador is responsible for delivering outstanding customer service, anticipating customer needs, and providing personalized assistance. This includes interacting with customers, addressing their inquiries, and handling feedback and complaints in a professional manner.
In addition to providing exceptional customer service, the Lounge Ambassador will also be responsible for maintaining the cleanliness and organization of the lounge, monitoring the environment, and conducting quality control activities.
The ideal candidate will have a strong customer service-oriented attitude, excellent communication skills, and the ability to work effectively under pressure. They will also be flexible and able to adapt to changing circumstances.
- Deliver exceptional customer service to meet the needs of our valued customers
- Anticipate customer needs and provide personalized assistance
- Maintain a clean and organized lounge environment
- Conduct quality control activities to ensure high standards of quality and excellence
- Provide on-the-job training to new employees
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Airport Experience Representative
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Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full timeResponsibilities: Provide first-line response service and fault attendance for Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security Screening Systems (BSS), Powered Baggage Loading Devices ( ), RFID System and other airport facilities Control and monitor the performance of BHS, AABD,...
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