Airport Lounge Experience Manager

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

At Cathay Pacific Airways Limited, we are committed to delivering exceptional customer experiences in our lounges. As a key member of our team, you will play a vital role in ensuring that every moment counts for our customers.

About the Role

This is an exciting opportunity to join our team as a Lounge Ambassador. As a ambassador, you will be responsible for delivering top-notch service to our customers, anticipating their needs, and creating memorable experiences. Your primary focus will be on providing excellent customer service, interacting with customers, and addressing their inquiries in a professional manner.

In addition to your customer-facing responsibilities, you will also be involved in conducting quality control and quality audit activities to ensure that our lounge environment meets our high standards. You will work closely with our Supervisor to ensure smooth day-to-day operations and provide on-the-job training to new employees.

We are looking for individuals who possess a customer service-oriented attitude, energy, and a helpful personality. If you are passionate about delivering exceptional service and creating memorable experiences, we encourage you to apply for this exciting opportunity.



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