Lounge Service Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About the Role: Lounge Ambassador

This exciting opportunity is open to candidates who are passionate about delivering exceptional customer service and creating memorable experiences for our customers. As a Lounge Ambassador, you will be responsible for greeting customers, anticipating their needs, and providing personalized assistance to ensure they feel valued and appreciated.


Main Responsibilities:
  • Greet Customers Warmly: Welcome customers with a smile and offer refreshments.
  • Anticipate Customer Needs: Identify customer requirements and take proactive steps to meet them.
  • Address Feedback and Complaints: Listen attentively to customer concerns and respond promptly to resolve issues.
  • Maintain a Clean Environment: Ensure the lounge area is clean, tidy, and welcoming to customers.

Requirements:
  • Work Permit: Must hold a valid work permit in Hong Kong.
  • Age: 18 years old or above.
  • Education: HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines preferred.
  • Language: Proficient in spoken and written English and Cantonese; Putonghua an advantage.
  • Experience: Relevant experience in airport lounges, catering hospitality, fine dining, or luxury hotels beneficial.
  • Personality: Friendly, outgoing, and able to work effectively in a team.


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