Lounge Service Specialist
5 days ago
This exciting opportunity is open to candidates who are passionate about delivering exceptional customer service and creating memorable experiences for our customers. As a Lounge Ambassador, you will be responsible for greeting customers, anticipating their needs, and providing personalized assistance to ensure they feel valued and appreciated.
Main Responsibilities:
- Greet Customers Warmly: Welcome customers with a smile and offer refreshments.
- Anticipate Customer Needs: Identify customer requirements and take proactive steps to meet them.
- Address Feedback and Complaints: Listen attentively to customer concerns and respond promptly to resolve issues.
- Maintain a Clean Environment: Ensure the lounge area is clean, tidy, and welcoming to customers.
Requirements:
- Work Permit: Must hold a valid work permit in Hong Kong.
- Age: 18 years old or above.
- Education: HKCEE/HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines preferred.
- Language: Proficient in spoken and written English and Cantonese; Putonghua an advantage.
- Experience: Relevant experience in airport lounges, catering hospitality, fine dining, or luxury hotels beneficial.
- Personality: Friendly, outgoing, and able to work effectively in a team.
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