Airport Service Representative

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Description
Cathay Pacific Airways Limited is a world-renowned airline that values service excellence. As the Lounge Ambassador, you will be at the forefront of delivering exceptional customer experiences in our lounges.

About the Role
You will play a crucial role in ensuring that every customer interaction is memorable and enjoyable. This involves delivering warm and professional service, anticipating customer needs, and initiating conversations to build rapport. You will also address customer inquiries, handle feedback and complaints professionally, and provide on-the-job training to new employees.

Key Responsibilities
- Deliver excellent service to customers with warmth and professionalism
- Interact with customers, anticipate their needs, and initiate conversations to build rapport
- Address customer inquiries while professionally handling feedback, complaints, and requests
- Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company standards

Requirements
- Right to work in Hong Kong
- Minimum age of 18
- HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
- Standard of spoken/ written English and Cantonese; Putonghua is an advantage
- Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
- Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail, and great teamwork
- Ability to work under pressure
- Flexibility to work on shift schedules and work overtime if needed

Benefits and Others
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Key ResponsibilitiesRepresent the airline as a brand ambassador at airport locations, providing assistance to passengers and promoting a positive image of the company.Deliver a seamless airport experience by assisting with check-in, baggage handling, and boarding processes.Provide courteous and efficient assistance to passengers at various airport locations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job DescriptionWe are seeking a highly skilled and experienced Airport Operations Manager to join our team at the Airport Authority Hong Kong.Responsibilities:Provide first-line response service and fault attendance for Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security Screening...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Key ResponsibilitiesRepresent Cathay Pacific as a brand ambassador, providing personalized support to passengers at check-in counters, departure and arrival areas.Work collaboratively with colleagues to ensure efficient airport operations, including flight documentation preparation and safe handling of sensitive information.Provide excellent communication...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Company OverviewCathay Pacific Airways Limited is a world-class service brand that prides itself on providing exceptional customer experiences. As a leader in the aviation industry, we strive to deliver seamless airport experiences to our passengers.


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job DescriptionCompany Overview: As a key member of the Airport Authority Hong Kong team, you will play a critical role in ensuring the smooth operation of our baggage handling systems.Job Summary: We are seeking an experienced and skilled professional to join our team as a Superintendent, Baggage Handling System Maintenance. The successful candidate will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Role OverviewWe are seeking a highly motivated and experienced professional to join our team as a Superintendent, Baggage Handling System Maintenance.This role involves providing first-line response service and fault attendance for our Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    **Job Overview**The Airport Authority Hong Kong seeks a skilled Operation Officer to join our team. As an Operation Officer, you will be responsible for ensuring the safe and efficient operation of airfield activities.Main Responsibilities:Provide marshalling guidance for aircraft docking, conduct patrol duties, and check on-ramp operators' performance to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job Description - Assistant Manager, Digital & Experience Innovation (240732)About UsThe Airport Authority Hong Kong is committed to providing world-class airport facilities and services to our passengers. We are seeking a highly skilled and experienced professional to join our team as an Assistant Director of Digital Services.Main ResponsibilitiesDesign and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Company OverviewCathay Pacific Airways Limited is a world-class service brand that values exceptional customer experiences. We strive to deliver high-quality services while maintaining the highest safety and security standards.Job DescriptionKey ResponsibilitiesCoordinate with airport facilitation and service providers to ensure smooth ground handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About the RoleThe Hub Operations Lead will be responsible for delivering exceptional customer service, controlling costs effectively, and ensuring performance meets relevant Key Performance Indicators (KPIs).This role will involve engaging airport facilitation and service providers to ensure that Hong Kong International Airport (HKIA) Hub operations are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Job OverviewHong Kong Airlines Ltd is seeking a highly skilled Airport Operations Manager to join its team. As a key member of the Ground Services department, you will be responsible for monitoring flight movements and airport weather status, providing onsite support during disruptions, and coordinating with internal and external departments to minimize...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job Description:Company OverviewCathay Pacific Airways Limited is a world-class service brand that prides itself on providing exceptional customer experiences.Job DescriptionWe are seeking a highly skilled and experienced Hub Operations Lead to join our team. The successful candidate will be responsible for striving to provide services that exceed customers'...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Cathay Pacific Airways Limited is a leading international airline that connects passengers to over 190 destinations worldwide. We are seeking an experienced professional to fill the role of Hub Operations Lead, responsible for ensuring the smooth operation of our Hong Kong International Airport (HKIA) hub.Job DescriptionReports to: Assistant Manager – Hub...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Role Introduction Reports to: Service Excellence Lead If you are attracted by the dynamic airport operations and hold a strong passion in providing a great...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Key ResponsibilitiesRepresent the Cathay Pacific brand at airports and designated locations, delivering exceptional customer experiences from check-in to boarding.Provide efficient and courteous assistance at various locations, including check-in counters, departure and arrival areas.Support behind-the-scenes operations tasks as needed.Prepare flight-related...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    **Job Overview:**Airport Authority Hong Kong seeks a highly skilled professional to lead the development of innovative digital services and experiences for passengers at our airport.


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Career Opportunities at Cathay Pacific Airways LimitedWe are a leading international airline that values its employees and offers a range of career opportunities across various departments. Our teams work together to deliver exceptional service to our customers and ensure their safety and satisfaction. Job Title: Lounge AmbassadorThis role is responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job Description - Senior Operation Officer, Intermodal Connectivity (240855) Responsibilities : Coordinate with project owners, contractors and vendors on the studies, planning and implementation of new development projects and enhancement works amid live cross boundary passenger transport services (e.g. SPT new services, new T2, Inbound Car Parks, etc.)...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job SummaryWe are seeking a highly motivated Service Representative Specialist to join our team at Bank Of China (Hong Kong) Limited.ResponsibilitiesDeliver exceptional customer service by championing one-stop personal banking services at branches and ensuring quality transactions through counter interactions.Identify customers' needs for financial services,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking an experienced and skilled Customer Service Representative to join our team at Bank Of China (Hong Kong) Limited. In this role, you will be responsible for handling customer inquiries and requests related to banking products and services.Provide exceptional customer service through inbound and outbound calls, emails, and other...