Airport Service Representative
5 days ago
Cathay Pacific Airways Limited is a world-renowned airline that values service excellence. As the Lounge Ambassador, you will be at the forefront of delivering exceptional customer experiences in our lounges.
About the Role
You will play a crucial role in ensuring that every customer interaction is memorable and enjoyable. This involves delivering warm and professional service, anticipating customer needs, and initiating conversations to build rapport. You will also address customer inquiries, handle feedback and complaints professionally, and provide on-the-job training to new employees.
Key Responsibilities
- Deliver excellent service to customers with warmth and professionalism
- Interact with customers, anticipate their needs, and initiate conversations to build rapport
- Address customer inquiries while professionally handling feedback, complaints, and requests
- Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company standards
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
- Standard of spoken/ written English and Cantonese; Putonghua is an advantage
- Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
- Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail, and great teamwork
- Ability to work under pressure
- Flexibility to work on shift schedules and work overtime if needed
Benefits and Others
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
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