Airport Operations Coordinator

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Job Description:

Company Overview

Cathay Pacific Airways Limited is a world-class service brand that prides itself on providing exceptional customer experiences.

Job Description

We are seeking a highly skilled and experienced Hub Operations Lead to join our team. The successful candidate will be responsible for striving to provide services that exceed customers' expectations, controlling costs effectively, and ensuring performance meets relevant Key Performance Indicators (KPIs).

Key Responsibilities
  • Monitor ground handling activities on loading, fueling, catering; and security/safety rules compliance before dispatching Cathay's flights.
  • Disseminate flight and operations information to internal and external operations parties.
  • Act as the key coordination point with the Integrated Operations Centre (IOC) regarding flight operations issues and coordinate with respective Control Offices to facilitate the running of Hong Kong International Airport (HKIA) ground handling operations.
  • Coordinate daily operations with key stakeholders and Airport Authority (AA) in the Integrated Airport Centre (IAC) to facilitate a smooth passenger journey.
  • Monitor and communicate with service providers to review performance for improvement.
  • Monitor online connection of inbound flights to ensure a smooth transfer experience.
  • Carry out Continuous Monitoring Inspection (CMI) to ensure safe operations that meet expected service levels.


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