Customer Service Team Lead at Airport

Company OverviewThe Airport Authority Hong Kong is a world-class airport operator, providing safe and efficient air travel services to passengers and airlines alike.We are seeking an experienced and skilled customer service professional to join our team as Operation Officer, Customer Service.Provide high-quality customer services at Government VIP Lounge...

Key ResponsibilitiesThe key responsibilities of this role include:Providing high-quality customer service to VIPs at airport loungesAssisting with check-in arrangements, immigration and customs clearanceMonitoring supplier performance and conducting regular inspectionsManaging inventory and ensuring smooth day-to-day operationsWorking collaboratively with...

At Hong Kong Airport Services Limited, we are seeking an experienced leader to drive the success of our airport ground handling operations. The selected candidate will be responsible for delivering safe and efficient services to meet changing customer needs and business objectives.Key ResponsibilitiesLead and manage a team of professionals through clear...

About the RoleWe are seeking a highly skilled IT professional to join our team as Assistant Manager, IT. In this role, you will assist the Manager, IT in managing the Internet infrastructure of the Airport Authority Hong Kong and lead the deployment of critical network infrastructure upgrade projects.Your Key Responsibilities:Manage IT systems enhancement...

Job Description - Manager, Airport Safety (240626) Manager, Airport Safety - ( 240626 ) Responsibilities: Administer the Aerodrome Safety Management System (ASMS) with good knowledge in ICAO Annex 19 Regularly review and update the ASMS Manual to ensure that it meets the requirements of the Aerodrome Licensing Requirements Document (ALRD) issued by Civil...

For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Role Introduction Reports to: Service Excellence Lead If you are attracted by the dynamic airport operations and hold a strong passion in providing a great...

Job DescriptionThe Airport Authority Hong Kong is seeking a visionary leader to drive continuous improvement and innovation in airport operations and infrastructure.We are looking for professionals with expertise in airport management who can shape the future of Hong Kong aviation.Requirements:Bachelor's degree in Business Administration, Information...

About the RoleThe Hub Operations Lead will be responsible for delivering exceptional customer service, controlling costs effectively, and ensuring performance meets relevant Key Performance Indicators (KPIs).This role will involve engaging airport facilitation and service providers to ensure that Hong Kong International Airport (HKIA) Hub operations are...

Job DescriptionCompany Overview: As a key member of the Airport Authority Hong Kong team, you will play a critical role in ensuring the smooth operation of our baggage handling systems.Job Summary: We are seeking an experienced and skilled professional to join our team as a Superintendent, Baggage Handling System Maintenance. The successful candidate will be...

Job Description:Company OverviewCathay Pacific Airways Limited is a world-class service brand that prides itself on providing exceptional customer experiences.Job DescriptionWe are seeking a highly skilled and experienced Hub Operations Lead to join our team. The successful candidate will be responsible for striving to provide services that exceed customers'...

Role OverviewWe are seeking a highly motivated and experienced professional to join our team as a Superintendent, Baggage Handling System Maintenance.This role involves providing first-line response service and fault attendance for our Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security...

Job OverviewThe Airport Authority Hong Kong is an exciting place to work, offering exceptional career prospects and development opportunities for professionals.We are looking for a talented individual with a passion for advancing Hong Kong's aviation industry.Essential Qualifications:Bachelor's degree in Business Administration, Information Technology,...

Job OverviewThe Airport Authority Hong Kong seeks a seasoned professional to fill the role of Senior Aerodrome Safety Officer. This position is responsible for administering the Aerodrome Safety Management System (ASMS) with expertise in ICAO Annex 19.ResponsibilitiesReview and update the ASMS Manual regularly to ensure alignment with the Aerodrome Licensing...

Job OverviewWe are looking for a seasoned Electrical Services Manager to oversee the electrical maintenance of our airport facilities. As a critical member of our operations team, you will ensure that all electrical systems are functioning properly and safely.Key Accountabilities* Oversee and coordinate electrical maintenance works to ensure compliance with...

Our company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...

Career Opportunities at Cathay Pacific Airways LimitedWe are a leading international airline that values its employees and offers a range of career opportunities across various departments. Our teams work together to deliver exceptional service to our customers and ensure their safety and satisfaction. Job Title: Lounge AmbassadorThis role is responsible for...

We are looking for an experienced Airport Retail Sales Professional to join our team at the Hong Kong International Airport (HKIA) pop-up store. In this role, you will be responsible for handling cash and point-of-sale transactions, providing excellent customer service, and maintaining the visual standards and cleanliness of the store.About the Role:Handle...

Job OverviewCathay Pacific Airways Limited is seeking a talented individual to fill the role of Hub Operations Lead. This position plays a crucial part in ensuring the smooth operation of Hong Kong International Airport (HKIA) ground handling activities.About the RoleAs a key member of our team, you will be responsible for coordinating daily operations with...

Job SummaryThis position requires a seasoned professional with expertise in safety management systems and leadership experience in the aviation industry.Main ResponsibilitiesAdminister the Aerodrome Safety Management System (ASMS) with expertise in ICAO Annex 19.Review and update the ASMS Manual regularly to ensure alignment with the Aerodrome Licensing...

Customer Services Officer (Airline Services) About the Company Asia Airfreight Terminal (AAT) is an air cargo terminal based at Hong Kong International Airport, Asia's premier passenger and cargo hub. Operating on a franchise awarded by the Airport Authority Hong Kong since 1998 with total investment of HKD 3 billion, AAT serves over 60 international...