Community Ambassador

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China WeWork Greater China Full time
About the Opportunity

We're looking for a Community Ambassador to join our team at WeWork Greater China. As a community ambassador, you will work with people who dare to pursue their dreams and grow together with the team.

Key Responsibilities
  • Hospitality and Membership Engagement
    • Manage the community bar during set working hours and ensure high-quality service is provided in the workspace.
    • Take care of members' needs and enhance their experience.
    • Support move-in and move-out processes for members.
    • Record and support members' needs, provide high-quality services, and improve productivity.
    • Maintain active levels on the WeWork app or website and maintain online and offline relationships with members.
    • Arrange activities based on members' needs and evaluate feedback and results.
  • Building Operations and Management
    • Conduct walkthroughs to address issues and escalate recurring problems to your manager.
    • Respond to building operation-related tickets.
    • Manage consumable inventory usage and ensure compliance with brand guidelines.
    • Order consumables and manage vendors.
    • Maintain a good relationship with the landlord and property management team.
  • WeWork Product Support
    • Conduct building tours for prospective members as needed.
    • Promote WeWork products and services with members.
About You

We'd love to hear from you if you meet the following competencies:

  • Client-centric: prioritize clients and their needs.
  • Sales awareness: fully understand WeWork Greater China's products and services.
  • Relationship management: listen attentively and communicate authentically.
  • Ownership: convey vitality and professionalism of the Community Team.
Qualifications
  • 0-3 years of full-time working experience, preferably in high-end hospitality, co-working, To-B business administration, retail, or F&B industry.
  • Verbal and written communication skills, interpersonal, and multitasking skills.
  • Proficient in English speaking and basic computer skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion and understanding of WeWork's mission and values.


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