Community Ambassador
2 days ago
We're looking for a Community Ambassador to join our team at WeWork Greater China. As a community ambassador, you will work with people who dare to pursue their dreams and grow together with the team.
Key Responsibilities- Hospitality and Membership Engagement
- Manage the community bar during set working hours and ensure high-quality service is provided in the workspace.
- Take care of members' needs and enhance their experience.
- Support move-in and move-out processes for members.
- Record and support members' needs, provide high-quality services, and improve productivity.
- Maintain active levels on the WeWork app or website and maintain online and offline relationships with members.
- Arrange activities based on members' needs and evaluate feedback and results.
- Building Operations and Management
- Conduct walkthroughs to address issues and escalate recurring problems to your manager.
- Respond to building operation-related tickets.
- Manage consumable inventory usage and ensure compliance with brand guidelines.
- Order consumables and manage vendors.
- Maintain a good relationship with the landlord and property management team.
- WeWork Product Support
- Conduct building tours for prospective members as needed.
- Promote WeWork products and services with members.
We'd love to hear from you if you meet the following competencies:
- Client-centric: prioritize clients and their needs.
- Sales awareness: fully understand WeWork Greater China's products and services.
- Relationship management: listen attentively and communicate authentically.
- Ownership: convey vitality and professionalism of the Community Team.
- 0-3 years of full-time working experience, preferably in high-end hospitality, co-working, To-B business administration, retail, or F&B industry.
- Verbal and written communication skills, interpersonal, and multitasking skills.
- Proficient in English speaking and basic computer skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion and understanding of WeWork's mission and values.
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