Workplace Ambassador
4 days ago
We're seeking a highly motivated and community-focused individual to join our team as a Community Associate. In this role, you'll be responsible for creating a vibrant atmosphere in our community by providing exceptional customer service, building strong relationships with members, and ensuring a seamless member experience.
Key Responsibilities:
- Hospitality and Membership Engagement:
- Manage the community bar during working hours and provide high-quality service to members and visitors.
- Take care of members' needs at all times, enhance their experience, and personalize services to meet their requirements.
- Support move-in and move-out processes for members and record their needs to improve services.
- Building Operations and Management:
- Conduct walkthroughs to address issues, escalate recurring problems to your manager, and manage building operation-related tickets.
- Manage consumable inventory usage and ensure compliance with brand guidelines.
- WeWork Product Support:
- Provide building tours for prospective members as needed and promote WeWork products or services with members.
About You:
We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong sense of ownership.
Qualifications:
- 0-3 years of full-time working experience, preferably in high-end hospitality, co-working, retail, or F&B industry.
- Must have verbal and written communication skills, interpersonal and multitasking skills.
- Proficient in English speaking and basic computer skills.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
- Passion and understanding of WeWork's mission and values.
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