Store Manager

1 day ago

Hong Kong, Central and Western District, Hong Kong SAR China Sephora USA, Inc Full time
Title: Store Manager / Assistant Store Manager

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose:We champion a world of inspiration and inclusion where everyone can celebrate their beauty

The opportunity:

We are seeking a dynamic and passionate Store Manager to join our Hong Kong Retail team. Reporting to the Retail Manager and as our Store Manager, you're a key team member who inspires and leads your team to create excellent customer experience and drive remarkable results. You will also play a key role in developing high-performing teams by providing strategic support and guidance, making life a little more beautiful for both our customers and employees. Every day will bring new and exciting challenges so get ready to think creatively, work strategically, and continuously explore to lead your store to success. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

You will shine here if you enjoy…

Driving sales and optimizing store profitability

  • Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
  • Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level
  • Regularly and effectively communicate store sales plan objectives to store team with enthusiasm and strategies
  • Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives
  • Analyze monthly store performance and business trend to cover every aspect of the business including competitor performance and propose business strategies to optimize sales
  • Be operationally hands-on as part of the team working on the sales floor to achieve sales and KPIs

Customer Service

  • Build and nurture strong relationships with new and loyal customers to achieve CRM KPI
  • Coordinate with CRM & Loyalty team to ensure the smooth implementation of Sephora's CRM and loyalty activities
  • Manage and resolve any customer's feedback and complaints according to our Store Operations Manual and practices in collaboration with other functional teams
  • Ensure every team member is coached and motivated to achieve the best customer service standards at all times.

People Management

  • Align with GM/Retail Manager on individual and store objectives / KPIs, and share the big picture with store team to engage them in achieving the goals as one team
  • Be the ambassador of Sephora DNA to cultivate an environment that inspires and gels the team together
  • Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources
  • Work with training department on store team's training plans and objectives to upgrade overall store capability to drive business and support individual career development
  • Collaborate with HR team to attract and recruit talents into Sephora
  • Provide constant appreciative and constructive coaching feedback to the team
  • Identify under performance issues and address early with HR Department to rectify behaviors deviate from our performance standard and company policies.
  • Conduct annual, half yearly and quarterly individual performance review with the Store team

Store Operations & Stock Management

  • Manage stock levels, processes and On-shelf Availability through frequent communication with supply chain team to meet Sephora standards and guidelines
  • Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements
  • Train the team (incl. new joiners) and make sure Store Operations Manual is well-educated and followed through in the store, including cash handling, security, house-keeping procedures, incident reporting, etc.
  • Set good examples and be the role model to keep Store Operations Manual alive
  • Ensure compliance with LVMH/Sephora audit processes and requirements and make continuous improvement on store standards

We would love to hear from you if…

  • You're passionate about excellent client service, with 5 – 7 years' experience in store operations, of which 3 years in running a sizable team in a high pace environment
  • You are entrepreneurial and have proven track record in driving sales and profitability despite business challenges
  • You inspire trust, integrity, strong influencing and relationship-building skills to manage the various stakeholders
  • You are a dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships
  • You're a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
  • You have the passion for attracting, identifying, and inspiring talented employees
  • You have good emotional intelligence, communication skills, and the ability to influence team members
  • You are a good role model and flexible to work on weekends according to rosters same as everybody else in the store

While at Sephora, you'll enjoy...

The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

#J-18808-Ljbffr

  • Store Manager

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China WilliamSELECT Full time

    Store Manager / Assistant Store Manager (Retail)2 days ago Be among the first 25 applicantsOur client is a premium retail brand and they are now looking for a Store Manager / Assistant Store Manager to cope with their expanding business.RESPONSIBILITIESLead the store team and motivate the team to achieve the store targetDrive for KPI results and maximize...

  • Store Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China aimHigher Consultancy Limited Full time

    Store Manager / Assistant Store Manager - Top Luxury W&J Brand To cope with the business expansion, my client is looking for an Assistant Store Manager or Store Supervisor to join their team. Responsibilities Assist the Store Manager in overseeing daily operations and ensuring the store operates efficiently and effectively. Train and develop sales...

  • Store Operations Manager

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sephora USA, Inc Full time

    Drive sales performance and manage store P&L to ensure operational integrity.Manage stock levels and processes to meet Sephora standards and guidelines.Train and coach the team to provide exceptional customer service.Collaborate with HR team to attract and recruit talents into Sephora.Requirements:

  • Store Operations Coordinator

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part time

    Key Responsibilities:Create a welcoming store environment that showcases our products and values.Engage with guests to understand their needs and provide personalized solutions.Collaborate with colleagues to achieve sales goals and maintain store operations.Maintain accurate records and reports to ensure efficient store management.We are seeking a motivated...

  • Assistant project manager, retail store design

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Assistant Project Manager, Retail Store Design CASETi FY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are an international company that cares about culture and...

  • Assistant Project Manager, Retail Store Design

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Assistant Project Manager, Retail Store DesignCASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.We are an international company that cares about culture and...

  • Regional Store Design and Planning Project Senior Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Regional Store Design and Planning Project Senior Manager Hong Kong, HK, HK SAR, CN Permanent Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and...

  • Store Planning Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels, you will be surrounded by passionate experts and will contribute to many new...

  • Regional Store Planning and Design Expert

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    About the RoleThe Senior Project Manager will work closely with our cross-functional teams, including retail, wholesale, finance, legal, operations, and real estate, to deliver high-quality store openings and ongoing maintenance projects.The successful candidate will possess excellent analytical and project management skills, with the ability to manage...

  • Store Planning Director

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    A luxury jewelry Maison with a strong heritage seeks exceptional talent to contribute to its creative environment. We promote exceptional know-how and are proud to hire individuals from diverse backgrounds.We believe that embracing diversity and inclusion fosters creativity and excellence. Our Maison is looking for talented individuals who can develop and...

  • Luxury Retail Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China aimHigher Consultancy Limited Full time

    Job OverviewAimHigher Consultancy Limited seeks an experienced and results-driven Luxury Retail Manager to lead our top-performing store team. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring exceptional store operations.

  • Customer Experience Manager

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Maison Kitsune (Hong Kong) Limited Full time

    Role OverviewThe Retail Brand Ambassador/Sales Executive will play a critical role in delivering exceptional customer experiences and driving sales in our Hong Kong stores. This role requires a high level of passion for fashion, excellent interpersonal skills, and a proven track record of achieving sales targets and delivering exceptional customer...

  • Retail Display Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Full time

    At Vita Green, we prioritize innovation and customer satisfaction. Our diverse portfolio of brands has made us a top corporation in Asia for premium Health & Wellness supplements.We operate globally, with multiple regional offices, and are committed to creating a healthier, happier world. To achieve this vision, we require skilled professionals like yourself...

  • Commercial Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Whiskers N Paws Full time

    Job DescriptionWe are seeking a highly skilled Operations and Sales Leader to join our team at Whiskers N Paws. As a key member of our management team, you will be responsible for developing and implementing operational strategies to drive business growth and profitability.ResponsibilitiesFormulate sales strategies to achieve sales targets, leveraging your...

  • Assistant Store Manager

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lovisa Full time

    Lovisa 是快時尚零售公司Lovisa 是全球性品牌,其成長充滿活力請訪問 Careers.lovisa.com 瞭解更多福利• 成為我們資深的團隊成員,有機會晉升至店鋪經理職位• 成為優秀團隊成員的培訓(以及穿耳培訓)• 有機會參與全球未來 Lovisa 領袖計劃•...

  • Luxury Brand Senior Design Project Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Key ResponsibilitiesStore PlanningAssist PIAGET management in meetings, negotiations, to assess technical and budget information related to the projects.Manage the relationship with the brand partners on the project: Department stores / Malls / Landlords / Co-board / etc.Prepare a preliminary schedule for the projects; perform costs estimating and value...

  • Manager, retail brand experience-tnf hk

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vans Full time

    Manager, Retail Brand Experience-TNF HK Key Purpose of the Job: The position's ultimate goal is to build The North Face to be the #1 Outdoor Brand in HK market. Your role is to inspire, equip and enable the next generation of "Explorers" – to build an immersive, consumer centric and service led retail experience - to spark curiosity for adventure and to...

  • Senior Project Manager Luxury Retail

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Job OverviewWe are seeking a highly experienced Senior Project Manager to lead our luxury retail store design and planning projects across the Asia-Pacific region.This role will be responsible for overseeing all aspects of store design, planning, renovation, maintenance, and reinstatement, ensuring that our brand's prestigious image is reflected in every...

  • Fashion Store Experience Manager

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    We are seeking an experienced Visual Merchandising Manager to lead our team in creating and executing innovative visual merchandising solutions for our US fashion label in the HK&MO market.Main ResponsibilitiesDevelop and implement comprehensive VM strategies and plans that align with brand goals and objectives.Collaborate with internal stakeholders to...

  • Manager, Retail Brand Experience-TNF HK

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vans Full time

    Manager, Retail Brand Experience-TNF HKKey Purpose of the Job:The position's ultimate goal is to build The North Face to be the #1 Outdoor Brand in HK market. Your role is to inspire, equip and enable the next generation of "Explorers" – to build an immersive, consumer centric and service led retail experience - to spark curiosity for adventure and to...