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Community Associate

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China WeWork Greater China Full time

Direct message the job poster from WeWork Greater China

Sales Director, WeWork Hong Kong & Taiwan

About the Opportunity:

As a community ambassador, we hope that you have a community heart and believe that the magic of work is inspired by your enthusiasm and the target you follow, bringing full positive energy to members and creating a vibrant atmosphere in the community. At WeWork, you will work with people who dare to pursue their dreams, challenge fixed mindset, explore the new ways of work, and grow together with the team.

In this role, you'll be responsible for:

  • Hospitality and Membership Engagement
    • Responsible for the management of the community bar during the set working hours, and act as the on-site contact person to ensure the high-quality of service is provided in the workspace.
    • Take care of the needs of members and visitors at any time to enhance and personalize their experience.
    • Support move-in and move-out process for the members.
    • Timely record and support members' needs, provide members with high-quality services, and improve their productivity.
    • Maintain an active level on the WeWork app or website, and maintain online and offline relationships with members.
    • Reasonably arrange activities in the interests of members' needs, and evaluate activities' feedback and results based on attendance, satisfaction, and activity impact.
  • Building Operations and Management
    • Conduct walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
    • Response and manage all issues about building operation related tickets.
    • Manage the usage of the consumable inventory, ensure that the usage of items in the building complies with brand guidelines.
    • Responsible for ordering consumables and vendor management.
    • Maintain a good relationship with landlord and property management team.
  • WeWork Product Support
    • Conduct building tours for prospective members as needed.
    • Promote WeWork product or services with members, alert appropriate Team when a member notifies of any desire to have a sales related conversation.

About You:

We'd love to hear from you if you meet the competencies below:

  • Client-centric: always prioritize clients and their needs. Take the initiative to understand clients and have empathy. Answer all questions and proactively share information.
  • Sales awareness: fully understand WeWork Greater China's products and services. Be well familiarized with the company's internal sales policies and directions, and continue to promote performance growth.
  • Relationship management: listen attentively and communicate authentically. Carry out promises and align words with actions. Think in clients' perspective and maintain a trusting relationship.
  • Ownership: Act in a way that conveys the vitality and professionalism of the Community Team. At the same time, have a strong sense of job responsibility and be responsible for both actions and results.

Qualifications:

  • 0-3 years or equivalent full-time working experience, highly preferred experienced in the high-end hospitality, co-working, To-B business administration, retail or F&B industry.
  • Must have verbal and written communication skills, interpersonal and multitasking skills.
  • Proficient in English speaking and basic computer skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion and understanding of WeWork's mission and values.

Please submit your resume to if you are interested in this position.

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