Lounge Service Excellence Leader

Key ResponsibilitiesDeliver excellent customer service with a warm and professional demeanor, adhering to company and legal standards.Build strong relationships with customers by anticipating their needs and initiating conversations to offer personalized assistance.Resolve customer inquiries and concerns while maintaining a positive attitude, focusing on...

Job Overview:Cathay Pacific Airways Limited seeks an experienced professional to fill the role of Lounge Duty Manager. Reporting directly to the Lounge Service Delivery Manager, this position plays a vital part in delivering exceptional service to our First and Business class lounge customers at Hong Kong International Airport.

Cathay Pacific Airways Limited is committed to providing world-class services to our customers. We are seeking an Airport Lounge Representative who can deliver exceptional service and ensure a seamless experience for our guests. This role involves interacting with customers, anticipating their needs, and initiating conversations to build rapport and offer...

At Cathay Pacific Airways Limited, we are seeking a highly skilled Airport Lounge Operations Manager to join our team. As the key holder of lounge operations, you will be responsible for managing the front-of-house and back-of-house teams to deliver exceptional service experiences to our premium customers.Key ResponsibilitiesLead a high-performing team to...

Cathay Pacific Airways Limited is a world-class airline that embodies service excellence in every aspect of its operations. As the Lounge Duty Manager, you will play a pivotal role in delivering exceptional experiences to our premium customers.

Cathay Pacific Airways Limited is a leader in premium airline service, and we are committed to delivering exceptional experiences to our customers. As the Premium Hospitality Services Director, you will play a pivotal role in shaping our lounge operations to exceed customer expectations.Job DescriptionThe successful candidate will have a minimum of 7 years...

About the Job:Lead the front-of-house team to ensure seamless service delivery and compliance with company standards.Collaborate with back-of-house teams on operations, food safety, and quality control for a world-class lounge experience.The successful candidate will possess strong leadership and problem-solving skills, with the ability to work...

At Cathay Pacific Airways Limited, we are dedicated to delivering exceptional service to our customers. As a Customer Service Specialist, you will play a key role in creating memorable experiences for our guests at the lounge. Your primary responsibility will be to deliver excellent service with warmth and professionalism, ensuring that all interactions meet...

Act as the point of contact at the Sands Lounge with Sales team and VIP patrons. Maintain the Sands Lounge operation smoothly including ferry ticketing and providing excellent lounge services to VIP patrons. Responsible for completing the ferry daily report and distribute to respective departments on timely basis. Provide administrative support for sales...

Our lounges are designed to provide a haven for travelers, offering an unparalleled level of comfort and service. As a member of our team, you will be responsible for managing the daily operations of our First and Business class lounges at Hong Kong International Airport.To succeed in this role, you must have a strong background in hospitality and a passion...

Job OverviewThe Miramar Group is a renowned hospitality leader, committed to delivering exceptional guest experiences. We are seeking a skilled Guest Relations Officer to join our team.Key ResponsibilitiesGreet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.Provide accurate information to guests upon inquiry, handling...

We are seeking a visionary leader to oversee the operations of the HKCSS and drive strategic planning and service development.Key ResponsibilitiesSpearhead policy decisions and motivate a team of experienced professionals.Build strong relationships with community leaders, government officials and other stakeholders.Maintain and enhance the quality of...

HKCSS Vision and Mission The Hong Kong Council of Social Service is a leading organization in the social service sector, dedicated to advancing the well-being of the Hong Kong community. Our vision is to build an impact-oriented, collaborative, and innovative social service sector, co-creating a better society with stakeholders across different sectors.About...

We are seeking a highly motivated and experienced professional to join our team as the Lounge Duty Manager. In this role, you will be responsible for leading the front-of-house team and ensuring that our lounge service meets the highest standards of quality and excellence.You will work closely with our Premium Service Team to deliver personalized experiences...

Job OverviewWe are seeking a seasoned Quality Assurance professional to lead our service quality initiatives and drive customer-centricity across our organization.About the RoleThis is an exciting opportunity for a skilled leader to join our team and shape our service excellence strategy. As Senior Quality Assurance Manager, you will be responsible for...

Join Our Dynamic TeamWe are seeking a highly motivated and organized Club Service Leader to join our dynamic team at RAAFA Club Meadow Springs. As a key member of our team, you will be responsible for leading our Food & Beverage team, ensuring that all customers receive a high level of service, and contributing to the overall success of our business.The...

Key Responsibilities:Manage lounge operations, including staff supervision, customer service, and inventory management.Work closely with the Premium Service Team to deliver personalized experiences for premium customers.Supervise food and beverage presentation, quality, and service speed, ensuring adherence to company standards.To succeed in this role, you...

Job OverviewWe are seeking a Holistic Services Leader to join our team at Rosewood Hotel Group. As a key member of our management team, you will be responsible for leading our wellness operations, including guest service, product innovation, and revenue generation.Main ResponsibilitiesDevelop and implement strategies to drive business growth and improve...

The Hong Kong Council of Social Service is a statutory body that represents the social service sector. Its mission is to advance the well-being of the Hong Kong community by building an impact-oriented, collaborative and innovative social service sector. The organization invites applications for the position of Chief Executive, who will oversee the...

Process Excellence Leader - Sales, Innovation and MarketingWe are seeking a highly skilled Process Excellence Leader to join our team at Meiyume. In this role, you will be responsible for leading business process excellence initiatives across the Sales, Innovation and Marketing departments.You will analyze complex business processes, identify areas for...