Customer Service Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

At Cathay Pacific Airways Limited, we are dedicated to delivering exceptional service to our customers. As a Customer Service Specialist, you will play a key role in creating memorable experiences for our guests at the lounge. Your primary responsibility will be to deliver excellent service with warmth and professionalism, ensuring that all interactions meet our company's standards.

Key Responsibilities:

  • Deliver start of shift duties such as stocking service counters, ensuring lounge seating area cleanliness
  • Monitor the lounge environment and conduct quality control and quality audit activities
  • Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company standards

The ideal candidate should have a strong customer service-oriented attitude, energetic personality, attention to detail, and great teamwork skills. They should also possess flexibility to work on shift schedules and be able to work under pressure. Relevant working experience in airport lounges or similar capacities is an advantage.



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