Customer Service Specialist
2 days ago
**Job Overview:**
- We are looking for a skilled Customer Service Specialist to join our team at Reading.
**Key Responsibilities:
- Provide top-notch customer service to clients in the Hong Kong market, ensuring their needs are met and exceeded.
- Efficiently resolve customer complaints and issues, guaranteeing customer satisfaction.
- Foster strong communication skills in Cantonese, both verbally and written, to effectively interact with clients.
- Translate documents and communications as required, showcasing your language expertise.
- Collaborate with colleagues to refine processes and enhance the overall customer experience.
**Requirements:**
- Proficiency in reading traditional Chinese, Cantonese, and basic English communication is essential.
- Previous experience in customer service or related fields is highly valued.
- Demonstrate the ability to work independently and as part of a cohesive team.
- Showcase strong problem-solving skills to tackle complex challenges.
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