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Airport Lounge Representative

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is committed to providing world-class services to our customers. We are seeking an Airport Lounge Representative who can deliver exceptional service and ensure a seamless experience for our guests. This role involves interacting with customers, anticipating their needs, and initiating conversations to build rapport and offer personalized assistance.

Responsibilities:

  • Address customer inquiries while professionally handling feedback, complaints, and requests
  • Provide on-the-job training to new employees, sharing knowledge and company standards

The successful candidate should possess excellent communication and interpersonal skills, a positive attitude, and the ability to work in a fast-paced environment. They should also be flexible to work on shift schedules and possess relevant working experience in airport lounges or similar capacities.