Airport Lounge Operations Manager

Company OverviewThe Airport Authority Hong Kong is a world-class airport operator, providing safe and efficient air travel services to passengers and airlines alike.We are seeking an experienced and skilled customer service professional to join our team as Operation Officer, Customer Service.Provide high-quality customer services at Government VIP Lounge...

Cathay Pacific Airways Limited is committed to providing world-class services to our customers. We are seeking an Airport Lounge Representative who can deliver exceptional service and ensure a seamless experience for our guests. This role involves interacting with customers, anticipating their needs, and initiating conversations to build rapport and offer...

Job Overview:Cathay Pacific Airways Limited seeks an experienced professional to fill the role of Lounge Duty Manager. Reporting directly to the Lounge Service Delivery Manager, this position plays a vital part in delivering exceptional service to our First and Business class lounge customers at Hong Kong International Airport.

**Responsibilities**We are looking for a seasoned airport operations expert to join our team as an Assistant Manager, Intermodal Connectivity. The ideal candidate will have a strong background in transportation management, with a minimum of 6 years' experience in cross-boundary transport services or aviation/airport management.In this role, you will be...

Key ResponsibilitiesThe key responsibilities of this role include:Providing high-quality customer service to VIPs at airport loungesAssisting with check-in arrangements, immigration and customs clearanceMonitoring supplier performance and conducting regular inspectionsManaging inventory and ensuring smooth day-to-day operationsWorking collaboratively with...

Job DescriptionThe Airport Lounge Ambassador plays a crucial role in delivering exceptional customer experiences at the lounge. This involves demonstrating the company's brand values of 'Thoughtful', 'Progressive' & 'Can-do Spirit' to customers, making all interactions memorable by understanding their needs and preferences.Main ResponsibilitiesDeliver...

Key ResponsibilitiesDeliver excellent customer service with a warm and professional demeanor, adhering to company and legal standards.Build strong relationships with customers by anticipating their needs and initiating conversations to offer personalized assistance.Resolve customer inquiries and concerns while maintaining a positive attitude, focusing on...

Job DescriptionThe successful candidate will be responsible for ensuring the smooth operation of the Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security Screening Systems (BSS), and other airport facilities.Main Responsibilities:Provide first-line response service and fault attendance...

Job DescriptionThe IT Operations Supervisor is responsible for the smooth operation of our IT infrastructure at Airport Authority Hong Kong.Main Responsibilities:Specify support and maintenance requirements for the production systems and servicesSupervise in-sourced contractors and support the production systemsManage alerts from event monitoring tools...

Cathay Pacific Airways Limited is a world-class airline that embodies service excellence in every aspect of its operations. As the Lounge Duty Manager, you will play a pivotal role in delivering exceptional experiences to our premium customers.

Job DescriptionAs a key member of the Airport Authority Hong Kong team, you will play a critical role in ensuring the safe and efficient operation of electrical and mechanical systems at one of the world's busiest airports.Your primary responsibility will be to assist the Manager in supervising contractor works related to electrical, mechanical, and control...

At HK Express, we're seeking an experienced Airport Operations Manager to oversee the performance of our airport stations. This key role is responsible for ensuring seamless airport operations that meet HKE standards and customer satisfaction.Key ResponsibilitiesOversee all aspects of station performance, including OTP, customer experience, service provider...

Job Description - Manager, Airport Safety (240626) Manager, Airport Safety - ( 240626 ) Responsibilities: Administer the Aerodrome Safety Management System (ASMS) with good knowledge in ICAO Annex 19 Regularly review and update the ASMS Manual to ensure that it meets the requirements of the Aerodrome Licensing Requirements Document (ALRD) issued by Civil...

Job OverviewCathay Pacific Airways Limited is a leading airline company that operates in various regions around the world. As a global brand, we strive to provide exceptional services to our customers while maintaining high standards of safety and security.Servicing Hong Kong International AirportThe successful candidate will be responsible for overseeing...

We are seeking a seasoned professional to lead our lounge services as the Lounge Service Excellence Leader. As a member of our team, you will drive service excellence, foster strong relationships, and create memorable experiences for our customers.ResponsibilitiesDevelop and implement strategies to enhance the overall lounge experience, including quality...

Job DescriptionAs an Airport Operations Coordinator, you will play a critical role in ensuring the smooth operation of our airfield. Your responsibilities will include providing marshalling guidance for aircraft docking, conducting patrol duties, and checking on-ramp operators' performance to ensure compliance with safety standards.You will also be...

**Job Description:**Superintendent, Baggage Handling System MaintenanceWe are seeking a highly skilled Superintendent to oversee the maintenance of our Baggage Handling System (BHS). As a key member of our team, you will be responsible for ensuring the smooth operation of the BHS and other airport facilities.Main Responsibilities:Provide first-line response...

Job OverviewHong Kong Airlines Ltd is a leading airline that provides professional training and development opportunities for its employees. We are looking for a highly skilled and experienced individual to join our team as a Supervisor, Airport Services.The successful candidate will be responsible for assisting in the development and maintenance of...

Job OverviewCathay Pacific Airways Limited is seeking a skilled professional to fill the role of Hub Operations Lead. In this position, you will be responsible for providing exceptional customer service, controlling costs effectively, and ensuring performance meets relevant KPIs.Key ResponsibilitiesFlight Operations MonitoringMonitor ground handling...

Company Overview">HK Express is Hong Kong's first and only low-cost carrier, offering great value and affordable fares on one of the youngest and most modern aircraft fleets in the world. Our diverse and vibrant team embodies the adventurous spirit of our customers, and loves to travel too.">Job Description">Oversee all aspects of station performance,...