IT Service Delivery Specialist
3 days ago
E.C Technology Ltd. invites highly motivated individuals to apply for the position of IT Service Delivery Specialist.
About the RoleThis exciting opportunity will see you working closely with our esteemed VIP clients, delivering world-class IT support services that exceed their expectations.
Key Responsibilities- Serve as a dedicated point of contact for VIP users, addressing their technical queries and concerns.
- Collaborate with cross-functional teams to identify and resolve complex IT issues affecting VIP clients.
- Develop and implement effective solutions to improve overall IT service delivery, enhancing user satisfaction.
- Liaise with vendors and external partners to ensure seamless integration and optimal performance.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive business growth.
- Bachelor's degree in Computer Science or a related field.
- Minimum 3 years of experience in IT service management, preferably in a similar role.
- Proven track record of delivering high-quality IT services, exceeding customer expectations.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with experience in stakeholder engagement and conflict resolution.
- Able to work collaboratively in a fast-paced environment, prioritizing tasks effectively and managing multiple projects simultaneously.
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