Service Delivery Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Service Delivery Manager (System Infrastructure and Desk-side)

Client Description

Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction.
Location: Ngau Tau Kok / Kwun Tong
Nature: 1-year Renewable Contract

Others


• Will consider candidates with less experience based on overall competencies and potential.

Job Description


• Lead service delivery teams in adherence to ITIL process frameworks.

• Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service delivery.

• Engage with customers to ensure understanding and compliance with Service Level Agreements.

• Maintain high service quality by defining clear service scopes and conducting regular assessments.

• Proactively manage resolutions for incidents, changes, and client issues, including timely escalations.

• Compile regular operational reports detailing platform status, including capacity, performance, and service levels.

Job Requirements


• Bachelor's degree in Information Technology or a related field.

• Minimum of 8 years relevant experience, including at least 5 years in a managerial role.

• Proficient in change, incident, problem, and vendor management.

• Experienced in IT support, system administration, and networking.

• Familiarity with ITILv4 framework and service management practices.

• Knowledgeable in Microsoft Windows, Linux, Cloud technologies, and Desk-side support.

• Professional certifications such as MCP, Redhat Linux, AWS, Azure, ITIL are advantageous.

• Ability to build strong relationships across all levels of the organization.

• Excellent analytical, persuasive, influential, and problem-solving abilities.

• Strong communication skills in both written and spoken Chinese and English.

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