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IT Service Delivery Expert

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time
E.C Technology Ltd. Job Description: We are seeking an IT Service Delivery Expert to join our team and lead the way in providing exceptional IT service experiences to our VIP customers. If you have a passion for delivering outstanding customer service and leveraging your technical expertise to drive business results, this is the perfect opportunity for you

About Our Company:

  • We are a dynamic and forward-thinking organization dedicated to delivering innovative technology solutions.
  • Our mission is to empower our customers to achieve their goals through our team's expertise and dedication.

Key Responsibilities:

  • Design and implement tailored IT service solutions to meet the unique needs of VIP customers.
  • Develop and deliver training programs to internal teams on new technologies and best practices.
  • Foster strong relationships with customers and internal stakeholders to ensure seamless service delivery and high customer satisfaction.
  • Stay ahead of industry trends and emerging technologies to recommend innovative solutions to customers.

Requirements and Qualifications:

  • Degree in Computer Science or a related field.
  • At least 4 years of experience in a similar role with a proven track record of delivering excellent customer service.
  • Exceptional communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders.
  • Knowledge of PC/Mobile/Tablet/iPad support and familiarity with Windows, Android, and iOS operating systems.