Digital Service Delivery Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

**About DBS Bank**

As a leading bank in Asia, we are uniquely positioned to help our customers achieve their goals. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we provide comprehensive financial solutions tailored to our customers' needs.

Job Overview

The VP, Specialist, Digital Service Delivery, Consumer Banking role is responsible for driving the delivery of digital projects across the consumer banking business. The successful candidate will lead the development, enhancement, or system projects to achieve business objectives.

Main Responsibilities

  1. Assist the team head in end-to-end delivery of new product development, enhancement, or system projects to achieve business goals.
  2. Drive the delivery within an Agile framework, with end-to-end ownership from defining requirements, collaborating with the development team on technical design, and overseeing QA and user acceptance testing, as well as actual launch in production.
  3. Work collaboratively and build relationships with internal stakeholders to drive the requirements gathering progress to ensure business objectives and product version alignment.
  4. Provide solution advisory throughout the whole delivery to ensure the end product aligns with product team and business expectations.
  5. Lead the preparation of requirement and testing documentation, including user stories, BDD, test cases per project needs, identify risks and issues, provide recommendations, and track through to resolution.
  6. Responsible for leading the design of large user stories (EPICS) which are broken down into smaller stories/product backlog, prioritized features list for the product used by Agile Teams to develop technology solutions.
  7. Supervise the lead of a testing team or a team of UAT testers to ensure that UAT test plans and test cases are executed within the stipulated UAT schedule and release in the agreed timeline with business.
  8. Manage the testing execution quality to ensure the testing objective can be met.
  9. Support post-implementation tasks such as user training, production problem investigation, escalation, and resolution.
  10. Collaborate with tech teams to manage the release to ensure successful delivery of items.
  11. Ensure project and production issues updates/escalation communication can be reached to management/stakeholders timely.


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