Customer Experience Leader

FWD Insurance aims to transform its customer experience through innovative operations management. We are seeking a transformational leader to drive this change, leveraging their expertise in underwriting and claims management to create a seamless customer journey.The ideal candidate will have a comprehensive understanding of financial services, insurance...

Company OverviewDBS Bank (Hong Kong) Limited is a leading financial institution in Asia, committed to helping our customers achieve their dreams and ambitions. As a market leader in consumer banking, we offer a full spectrum of products and services designed to meet the unique needs of our customers.

About the RoleThis is a key position responsible for leading the development and implementation of operations strategies across FWD Group.The successful candidate will have extensive experience in managing cross-functional teams and driving business growth.FWD Group is a leader in the Asian insurance market, with a strong commitment to innovation and...

About UsDBS Bank (Hong Kong) Limited is a leading bank in Asia, renowned for its commitment to customer satisfaction and innovation.Job DescriptionWe are seeking a seasoned Customer Experience Leader to join our team in Hong Kong. As the VP, Team Head, Customer Insights, Data Analytics, you will be responsible for driving strategic initiatives to enhance...

Company OverviewCathay Pacific Airways Limited is a world-class service brand that prides itself on providing exceptional customer experiences. As a leader in the aviation industry, we strive to deliver seamless airport experiences to our passengers.

Role DescriptionWe are looking for an experienced Visitor Experience Leader to join our team at M+. As a key member of our Visitor Services team, you will play a vital role in creating exceptional visitor experiences through your leadership and operational expertise.Main Responsibilities:Lead the team to achieve M+ standards and KPIs while ensuring...

**About Bank Of China (Hong Kong) Limited**We are a leading financial institution in Hong Kong, committed to delivering excellent customer service and innovative financial solutions.Job Title: Customer Service LeaderAbout the Role:This is an exciting opportunity for a talented and experienced professional to join our team as a Customer Service Leader. In...

About Sinch\We are a global leader in cloud communication, offering innovative solutions that power seamless customer experiences through SMS, voice, video, and messaging. Our technology enables businesses to engage with customers around the globe efficiently and effectively.\As a key player in the industry, we are expanding our Customer Success Function to...

Talent Acquisition Lead @ OSLOSL, a regulated crypto trading platform, seeks a Customer Success Specialist to ensure seamless B2C support. The ideal candidate will have 3+ years of experience in customer success/support roles, preferably in retail financial services or cryptocurrency environments.Key ResponsibilitiesHandle high volumes of customer inquiries...

Cathay Pacific Airways Limited is committed to providing a world-class experience to our customers. We are seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador.About the RoleThe Lounge Ambassador will play a crucial role in delivering exceptional service to our customers and ensuring that their experience is memorable....

About UsCustomer Experience CoordinatorOur MissionMiramar Group strives to create unforgettable experiences for our guests, setting new standards in hospitality.Job SummaryAs a Customer Experience Coordinator, you will play a key role in delivering exceptional guest experiences, ensuring seamless interactions, and providing personalized...

Drive Brand Success through Dynamic Events and ExperiencesLululemon Athletica is a leader in the performance apparel industry, committed to empowering individuals to reach their full potential. We're seeking a highly skilled Events Experience Manager who will drive the development and execution of impactful brand events and experiences across the APAC...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative banking solutions and exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Digital and Branch...

Oliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...

Job DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...

Cathay Pacific Airways Limited is seeking a Customer Experience Champion to join its Global Service Centre team. As a Customer Experience Champion, you will be responsible for delivering exceptional customer experiences through technical and non-technical support, ensuring outstanding customer satisfaction and timeliness in meeting the organization's service...

The BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...

Job SummaryWe are seeking a highly motivated and customer-focused individual to join our airport operations team as a Customer Services Officer. In this role, you will be responsible for delivering excellent customer service at various airport locations, ensuring a smooth passenger experience from check-in to boarding.

Job DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...

Job OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...