Customer Experience Transformation Leader

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

FWD Insurance aims to transform its customer experience through innovative operations management. We are seeking a transformational leader to drive this change, leveraging their expertise in underwriting and claims management to create a seamless customer journey.

The ideal candidate will have a comprehensive understanding of financial services, insurance operations, and customer experiences. They will also possess exceptional communication, articulation, and relationship-building skills.

  • Design and implement customer-centric operations management strategies
  • Lead cross-functional teams to develop and implement innovative solutions
  • Cultivate a culture of continuous improvement and collaboration


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