Digital Experience Transformation Lead

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full time

Our client, a reputable entity in the financial industry, is looking to hire an experienced Digital Experience Transformation Lead to join their team and contribute to a transformation project.

Main Responsibilities:

  • End-to-end ownership of Customer Experience initiatives supporting key business programs.
  • Participate in research delivery on user groups such as Advisors or Clients to drive better insights for design execution.
  • Use wireframes, prototypes, service design blueprints, and mocks to communicate interaction and design ideas.

Key Skills and Qualifications:

  • Proficiency with tools: Figma, Sketch, InVision, Illustrator, Photoshop, InDesign, and other design/prototyping tools.
  • Ability to visualize problems in sketches, illustrations, or conceptual diagrams.
  • Ability to translate research findings into actionable insights that tangibly show business value.

Additional Responsibilities:

  • Ensure deliverables and systems comply with all applicable standards and guidelines.
  • Perform other responsibilities and duties assigned by managers to meet business objectives.


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