Customer Success Strategist Leader

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

Job Description

We're seeking a Customer Success Strategist Leader to join our team at LinkedIn. As a Senior Customer Success Manager, you will partner closely with our sales partners to ensure that our customers get the most out of their investment in our hiring solutions.

Responsibilities:

  1. Partner with internal teams (sales, insights, etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive return on investment (ROI)
  2. Align on customer's business objectives and goals to build measurable success plan and set a cadence of communication to deliver ROI and operational reviews
  3. Develop and help customers drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions
  4. Provide best practices to help drive user behavior and product adoption, and map solutions to existing customer workflows
  5. Manage and execute projects geared to drive adoption of new products and services with customers
  6. Share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Value Reviews


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