Customer Experience Strategist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

Crypto.com is seeking a talented Customer Experience Strategist to drive the execution of cross-channel communications for our e-commerce platform. This role will play a key part in driving platform retention, engagement, and usage metrics.

Key Functions:
  • Drive platform retention, engagement, and usage metrics through channels such as push notifications, email, and in-browser messages.
  • Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies.
  • Assist in planning and executing CRM & campaign programs.
About You:
  • You have a minimum 2 years of experience in growth, marketing, CRM or BA roles.
  • You possess robust knowledge of digital assets and traditional finance.
  • You have an in-depth understanding of economic trends and analyzing market indicators.
We're Looking for Someone Who:
  • Is proficient in delivering campaigns and managing automation with rigorous A/B testing.
  • Has a proven track record of using data and analytics tools to increase performance and enhance customer experience.
  • Has excellent project management and communication skills.
  • Is self-directed and has a motivated attitude.

This is a unique opportunity to join Crypto.com's team and contribute to shaping the future of our e-commerce platform.



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