Customer Experience Strategist
2 days ago
Crypto.com is seeking a talented Customer Experience Strategist to drive the execution of cross-channel communications for our e-commerce platform. This role will play a key part in driving platform retention, engagement, and usage metrics.
Key Functions:- Drive platform retention, engagement, and usage metrics through channels such as push notifications, email, and in-browser messages.
- Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies.
- Assist in planning and executing CRM & campaign programs.
- You have a minimum 2 years of experience in growth, marketing, CRM or BA roles.
- You possess robust knowledge of digital assets and traditional finance.
- You have an in-depth understanding of economic trends and analyzing market indicators.
- Is proficient in delivering campaigns and managing automation with rigorous A/B testing.
- Has a proven track record of using data and analytics tools to increase performance and enhance customer experience.
- Has excellent project management and communication skills.
- Is self-directed and has a motivated attitude.
This is a unique opportunity to join Crypto.com's team and contribute to shaping the future of our e-commerce platform.
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Customer Experience Strategist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Full timeOliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...
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Customer Experience Strategist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...
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Senior Customer Experience Strategist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeCompany OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.Job DescriptionWe are seeking a Senior Customer Experience Strategist to join our team. In this role, you will be responsible for analyzing customer data and feedback to identify areas for improvement and...
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Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCrypto.com is a cutting-edge e-commerce platform that requires a seasoned Customer Experience Strategist to drive the execution of cross-channel communications. This 9-month contract will focus on boosting retention, engagement, and usage metrics through various channels such as push notifications, email, and in-browser messages.Key...
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Digital Experience Strategist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob DescriptionWe are seeking a Digital Experience Strategist to lead the development of innovative solutions that enhance customer journeys and experiences.The ideal candidate will stay up-to-date with the latest FinTech trends and developments, and apply this knowledge to create feasible solutions for our customers.Responsibilities include collecting and...
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User Experience Growth Strategist
22 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Bybit Full timeUser Experience Growth StrategistWe're seeking an exceptional User Experience Growth Strategist to join our team at Bybit. As a key member of our design department, you'll be responsible for designing large-scale event and transactional pages that drive user growth.In this role, you'll focus on creating simple, easy-to-understand, and compelling event pages...
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Customer Engagement and Retention Strategist
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeWe are seeking an experienced Customer Engagement and Retention Strategist to lead our customer journey mapping efforts and develop lifecycle CRM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include...
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Customer Success Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full timeAs a Customer Success Strategist at dynaTrace software GmbH, you will be responsible for building and maintaining strategic relationships with our largest customers. You will be the trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold you in high regard as experts and rely on you to guide them through...
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Events Experience Strategist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeAbout Lululemon AthleticaLululemon Athletica is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.We create transformational products and experiences that support people in moving, growing, connecting, and being well.We focus on creating positive change to build a healthier, thriving future.About the JobWe are...
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Customer Success Strategist Leader
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full timeJob DescriptionWe're seeking a Customer Success Strategist Leader to join our team at LinkedIn. As a Senior Customer Success Manager, you will partner closely with our sales partners to ensure that our customers get the most out of their investment in our hiring solutions.Responsibilities:Partner with internal teams (sales, insights, etc.) to drive overall...
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Account Strategist
1 hour ago
Hong Kong, Central and Western District, Hong Kong SAR China Schneider Electric Full timeAbout the RoleWe are seeking a highly motivated and experienced Account Strategist to join our team at Schneider Electric. As an Account Strategist, you will play a critical role in building and maintaining close relationships with key customers and decision-makers.Key ResponsibilitiesDevelop comprehensive account plans to understand customers' business...
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Customer Experience
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...
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Business Product Strategist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Agricultural Bank of China Full timeBusiness Product Strategist Job DescriptionThe Agricultural Bank of China Hong Kong Branch is seeking a Business Product Strategist to lead the development and promotion of cash management and corporate banking products.Main Responsibilities:Developing business strategies to drive product growth and customer engagement.Conducting market research to identify...
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Web3 Product Strategist
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full timeOur company is looking for a Web3 Product Strategist to join our team. As a key member of our product development team, you will play a crucial role in shaping the future of our innovative mining platform.Role OverviewThe Web3 Product Strategist will be responsible for designing and implementing features that enhance our ecosystem, where users stake tokens...
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Data Center Sales Strategist
1 hour ago
Hong Kong, Central and Western District, Hong Kong SAR China First Point Group Full timeData Center Sales StrategistAt First Point Group, we are seeking a dynamic and results-driven Data Center Sales Strategist to lead the identification, engagement, and sale of data center services to enterprise customers and channel partners. This role requires a strong background in channel and enterprise sales, a deep understanding of the data center...
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Head of Marketing Strategist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Zero Finance Hong Kong Limited Full timeJob DescriptionThe Head of Marketing Strategist will lead the development and implementation of marketing strategies to drive business growth, increase brand awareness, and enhance customer acquisition.About Zero Finance Hong Kong LimitedZero Finance Hong Kong Limited is a leading fintech company that provides innovative financial services. We are seeking an...
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Customer Experience Specialist
1 hour ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout the RoleAs a CUSTOMER EXPERIENCE SPECIALIST, you will play a crucial role in driving customer-centricity across the business. Your primary objective will be to develop and implement strategies that enhance the overall customer experience, leading to increased advocacy and business growth.The ideal candidate will have excellent analytical skills, with...
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Lead Product Strategist
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCompany OverviewOur team is at the forefront of driving product initiatives from inception to execution, making a significant impact across our global footprint.We collaborate closely with cross-functional teams, including engineers, designers, analysts, and marketers, to deliver remarkable features and products that meet customer needs.Job DescriptionAs a...
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Customer Experience Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...
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Customer Experience Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...