Customer Experience Coordinator
6 days ago
Our Mission
- Miramar Group strives to create unforgettable experiences for our guests, setting new standards in hospitality.
Job Summary
- As a Customer Experience Coordinator, you will play a key role in delivering exceptional guest experiences, ensuring seamless interactions, and providing personalized support.
Responsibilities
- Interact with guests in a warm and welcoming manner, establishing a rapport and building relationships.
- Manage guest complaints and concerns, applying problem-solving skills and escalating issues when necessary.
- Collaborate with the Front Office team to ensure efficient check-in and check-out processes, utilizing technology to enhance the experience.
Requirements
- Diploma in Hotel studies or related field, with a focus on customer service and communication.
- Previous experience in hotel operations, preferably in Front Office or Guest Relations, with a proven ability to work under pressure.
- Excellent language skills, including English and Chinese (Mandarin), to facilitate effective communication with diverse guests.
- A team player with excellent interpersonal and communication skills, possessing a genuine enthusiasm for delivering exceptional guest experiences.
Benefits and Career Development
Competitive salary, opportunities for career advancement, and a dynamic work environment that fosters growth and innovation.
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