Customer Experience Strategist
2 days ago
OSL, a regulated crypto trading platform, seeks a Customer Success Specialist to ensure seamless B2C support. The ideal candidate will have 3+ years of experience in customer success/support roles, preferably in retail financial services or cryptocurrency environments.
Key Responsibilities- Handle high volumes of customer inquiries via various channels, providing timely and empathetic responses.
- Maintain professionalism and attention to detail in all interactions.
- Document customer interactions in CRM systems for accurate records.
- Collaborate with internal departments to resolve complex issues and enhance the customer experience.
- Innovate customer support processes to boost efficiency and satisfaction.
- Meet or exceed performance metrics, including response time and customer satisfaction scores.
- At least 3 years of experience in customer success/support roles.
- Strong communication skills, including proficiency in English, Mandarin, and/or Cantonese.
- Experience with customer feedback tools and metrics-driven performance analysis.
- Proficiency in using CRM systems and support center platforms for email and chat.
- A proactive, innovative approach to problem-solving.
- Ability to work collaboratively across multiple departments as a customer advocate.
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Customer Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Full timeOliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...
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Customer Experience Strategist
10 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCrypto.com is seeking a talented Customer Experience Strategist to drive the execution of cross-channel communications for our e-commerce platform. This role will play a key part in driving platform retention, engagement, and usage metrics.Key Functions:Drive platform retention, engagement, and usage metrics through channels such as push notifications,...
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Customer Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...
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Senior Customer Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeCompany OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.Job DescriptionWe are seeking a Senior Customer Experience Strategist to join our team. In this role, you will be responsible for analyzing customer data and feedback to identify areas for improvement and...
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Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCrypto.com is a cutting-edge e-commerce platform that requires a seasoned Customer Experience Strategist to drive the execution of cross-channel communications. This 9-month contract will focus on boosting retention, engagement, and usage metrics through various channels such as push notifications, email, and in-browser messages.Key...
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Digital Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob DescriptionWe are seeking a Digital Experience Strategist to lead the development of innovative solutions that enhance customer journeys and experiences.The ideal candidate will stay up-to-date with the latest FinTech trends and developments, and apply this knowledge to create feasible solutions for our customers.Responsibilities include collecting and...
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User Experience Strategist
2 days ago
Hong Kong Island, Hong Kong SAR China TOKEN2049 Full timeWe're seeking a User Experience Strategist to join our team at TOKEN2049 and SuperAI. As a key member of our product development team, you'll be responsible for creating exceptional user experiences across our digital platforms.Your primary focus will be on designing intuitive interfaces, streamlining user journeys, and optimizing platform performance. To...
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Customer Success Strategist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full timeAs a Customer Success Strategist at dynaTrace software GmbH, you will be responsible for building and maintaining strategic relationships with our largest customers. You will be the trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold you in high regard as experts and rely on you to guide them through...
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Events Experience Strategist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeAbout Lululemon AthleticaLululemon Athletica is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.We create transformational products and experiences that support people in moving, growing, connecting, and being well.We focus on creating positive change to build a healthier, thriving future.About the JobWe are...
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Customer Success Strategist Leader
18 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full timeJob DescriptionWe're seeking a Customer Success Strategist Leader to join our team at LinkedIn. As a Senior Customer Success Manager, you will partner closely with our sales partners to ensure that our customers get the most out of their investment in our hiring solutions.Responsibilities:Partner with internal teams (sales, insights, etc.) to drive overall...
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Customer Experience Ambassador
4 days ago
Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is committed to providing a world-class experience to our customers. We are seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador.About the RoleThe Lounge Ambassador will play a crucial role in delivering exceptional service to our customers and ensuring that their experience is memorable....
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Business Product Strategist
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Agricultural Bank of China Full timeBusiness Product Strategist Job DescriptionThe Agricultural Bank of China Hong Kong Branch is seeking a Business Product Strategist to lead the development and promotion of cash management and corporate banking products.Main Responsibilities:Developing business strategies to drive product growth and customer engagement.Conducting market research to identify...
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Digital Marketing Strategist
2 hours ago
Hong Kong Island, Hong Kong SAR China HyperAir Full timeJob OverviewWe are seeking a highly motivated and experienced Digital Marketing Strategist to join our team at HyperAir, a rapidly expanding TravelTech start-up. As a Digital Marketing Strategist, you will be responsible for developing and executing comprehensive digital marketing strategies to drive business growth and increase brand awareness.About the...
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Product Design Strategist
7 days ago
Hong Kong Island, Hong Kong SAR China Tbwa ChiatDay Inc Full timeThe Product Design Strategist will play a key role in shaping the overall vision and product strategy at OKX. This individual will collaborate closely with Product Design, Brand, and Product leadership to develop visual design principles for how the brand is expressed in our products.Key ResponsibilitiesCollaborating closely with Product Design, Brand, and...
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Sales Growth Strategist
7 days ago
Hong Kong Island, Hong Kong SAR China Alibaba Cloud Full timeJob DescriptionWe are seeking a Sales Growth Strategist to join our team at Alibaba Cloud. In this role, you will be responsible for establishing and maintaining relationships with key customers in the Retail and Conglomerates industry.ResponsibilitiesCustomer Relationship Management:Gain insights into key industries in the country/region/market, identify...
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Customer Experience Coordinator
6 days ago
Hong Kong Island, Hong Kong SAR China Miramar Group Full timeAbout UsCustomer Experience CoordinatorOur MissionMiramar Group strives to create unforgettable experiences for our guests, setting new standards in hospitality.Job SummaryAs a Customer Experience Coordinator, you will play a key role in delivering exceptional guest experiences, ensuring seamless interactions, and providing personalized...
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Retail Operations Strategist
7 days ago
Hong Kong Island, Hong Kong SAR China DNA Recruit Partners Full timeJob DescriptionWe are seeking a dynamic and strategic Retail Operations Strategist to oversee and drive the operational, merchandising, and branding activities for our Hong Kong market.Key Responsibilities:Lead and oversee retail operations, ensuring smooth execution of daily activities and long-term strategic goals.Collaborate with departmental heads to...
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Customer Experience Ambassador
2 hours ago
Hong Kong Island, Hong Kong SAR China Ovolo Group Full timeDelivering Effortless ExperiencesWe are seeking a Guest Service Agent who will deliver exceptional customer service, creating unforgettable experiences for our guests. As a key member of our Front Office team, you will be responsible for ensuring seamless guest interactions from arrival to departure.Greet guests warmly and check them in/out...
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Luxury Retail HR Strategist
3 days ago
Hong Kong Island, Hong Kong SAR China Global Executive Consultants Ltd. Full timeJob Title: Luxury Retail HR StrategistWe are seeking a high-caliber individual to fill the position of Luxury Retail HR Strategist with Global Executive Consultants Ltd.About the Job:As a Luxury Retail HR Strategist, you will be responsible for handling full spectrum of HR functions including Recruitment, Employee Relations, and Learning & Development. You...
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Customer Experience Manager
2 days ago
Hong Kong Island, Hong Kong SAR China FWD Insurance Full timeAbout the RoleThis is a key position responsible for leading the development and implementation of operations strategies across FWD Group.The successful candidate will have extensive experience in managing cross-functional teams and driving business growth.FWD Group is a leader in the Asian insurance market, with a strong commitment to innovation and...