Customer Experience Champion
1 week ago
Cathay Pacific Airways Limited is seeking a Customer Experience Champion to join its Global Service Centre team. As a Customer Experience Champion, you will be responsible for delivering exceptional customer experiences through technical and non-technical support, ensuring outstanding customer satisfaction and timeliness in meeting the organization's service level targets.
About the TeamThe Global Service Centre team is a dynamic and supportive team that works together to deliver excellent customer experiences.
Responsibilities- Support Service Centre activities on a scheduled 7x24 shift roster, including weekends and public holidays, with days-off as compensation.
- Provide analytical oversight into Incident Management and Request Fulfilment processes and procedures to ensure high-quality service delivery to global internal customers.
- Perform day-to-day activities of Service Centre via multiple channels, including phones, web chat, e-forms, emails, and face-to-face interactions, to ensure:
- Incidents are resolved at first contact or escalated timely to appropriate support parties.
- Requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties.
- Outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches.
- Accurate incident records are available to support problem management processes.
- Minimum 6 years' solid working experience in the IT industry, with at least 2 years in a similar role.
- Tertiary education and certifications in ITIL are desirable.
- Customer service-oriented and good team player.
- Knowledge and experience in Incident Management and Request Fulfilment processes.
-
Customer Experience Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Maison Kitsune (Hong Kong) Limited Full timeRole OverviewThe Retail Brand Ambassador/Sales Executive will play a critical role in delivering exceptional customer experiences and driving sales in our Hong Kong stores. This role requires a high level of passion for fashion, excellent interpersonal skills, and a proven track record of achieving sales targets and delivering exceptional customer...
-
Customer Experience Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeCompany OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative banking solutions and exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Digital and Branch...
-
Customer Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Full timeOliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...
-
Customer Experience Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...
-
Customer Experience Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...
-
Customer Experience Ambassador
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our airport operations team as a Customer Services Officer. In this role, you will be responsible for delivering excellent customer service at various airport locations, ensuring a smooth passenger experience from check-in to boarding.
-
Customer Experience Ambassador
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...
-
Customer Experience Strategist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...
-
Customer Experience Associate
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeWe invite applications from highly motivated individuals for the role of Customer Experience Associate.Job OverviewDeliver exceptional customer service through proactive engagement and personalized attentionEvaluate and address customer concerns in a timely and efficient mannerBid farewell to customers, soliciting feedback and suggestions for...
-
Customer Experience Advocate
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob SummaryBank of China (Hong Kong) Limited seeks a skilled Customer Service Specialist to join its team. The successful candidate will be responsible for providing exceptional customer experiences, promoting automated banking services, and enhancing business sales productivity.About the RoleThe Customer Service Specialist will report to the Department Head...
-
Customer Experience Associate
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Evonet Full timeThe Customer Experience Associate is a critical role that ensures a smooth and efficient onboarding experience for new merchants while providing ongoing support to our existing customer portfolio.This position requires a detail-oriented individual with excellent communication and problem-solving abilities. You'll be passionate about delivering outstanding...
-
Customer Experience Lead
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full timeCustomer Experience Lead Position DescriptionWe are looking for a highly skilled and experienced Customer Experience Lead to join our team at the West Kowloon Cultural District Authority. In this role, you will be responsible for leading the full cycle of application development and implementation projects from requirement collection to deployment, managing...
-
Customer Experience Lead
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeCompany OverviewAs a leading life assurance company, BOC Group Life Assurance Company Limited is dedicated to providing exceptional customer experiences through our services. Our team is committed to delivering high-quality support and timely solutions to meet the diverse needs of our customers.
-
Customer Experience Lead
18 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewWe are seeking a skilled Customer Experience Lead to join our team. This role is responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. The successful candidate will provide training, offer advice and support to team members, and monitor daily hotline duties.Key ResponsibilitiesProvide exceptional...
-
Customer Experience Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeKey ResponsibilitiesDeliver exceptional customer service and sales support in a contact centre environment on products and propositions that cater to various customer segments.Provide high-quality written communication via digital channels to resolve customer inquiries efficiently.Read and interpret customer digital inquiries to identify their needs and...
-
Director of Customer Experience
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeJob OverviewThis role plays a critical part in driving the success of FWD Insurance's operations management and strategy team. The successful candidate will be responsible for developing market-leading risk-based management frameworks and next-generation solutions to drive innovation and delivery of large-scale transformations.The ideal candidate will have a...
-
Customer Experience Expert
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeWealth and Personal BankingWealth and Personal Banking is one of HSBC's key business areas, helping deliver on the bank's purpose of opening up a world of opportunity. We provide our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.Our TeamWe are currently seeking a...
-
Customer Experience Strategist
18 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeCrypto.com is seeking a talented Customer Experience Strategist to drive the execution of cross-channel communications for our e-commerce platform. This role will play a key part in driving platform retention, engagement, and usage metrics.Key Functions:Drive platform retention, engagement, and usage metrics through channels such as push notifications,...
-
Customer Experience Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part timeWe are seeking a highly skilled and experienced Membership Supervisor to join our team at M+In this role, you will be responsible for delivering high quality customer service duties in the member's lounge, handling customer inquiries and complaints, and performing other ad hoc duties as required.You will be part of a dynamic and collaborative team that...
-
Customer Experience Ambassador
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeAbout the Job:\The Educator role is a key position in our organization, and we're looking for a highly skilled and enthusiastic individual to join our team. As an Educator, you will be responsible for creating world-class customer service experiences in our retail stores. Your expertise will help engage and connect with guests, share product knowledge, and...