Customer Experience Expert
5 days ago
Wealth and Personal Banking is one of HSBC's key business areas, helping deliver on the bank's purpose of opening up a world of opportunity. We provide our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.
Our Team
We are currently seeking a high calibre professional to join our team as a Personal Banking Executive (Digital/Multi-channel) - Contact Centre and Remote Channel. As a member of our team, you will be responsible for delivering exceptional customer service and sales support in a contact centre environment. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Accountabilities
- Deliver high-quality customer service and sales support in a contact centre environment.
- Work across multiple digital platforms, including but not limited to Social Media Platforms and Email.
- Develop strong relationships with customers and understand their needs and preferences.
- Maintain accurate records of customer interactions and resolution.
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Customer Experience Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob DescriptionThe Educator role is a foundational position within our organization, essential for delivering world-class customer service in our retail stores. Educators are experts in creating memorable experiences for our guests, sharing product knowledge, and representing our community and culture.Key ResponsibilitiesEngage with guests to ensure a...
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Customer Experience
18 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...
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Customer Experience Director
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Hong Kong, Central and Western District, Hong Kong SAR China LOJEL Full timeOur Vision for Seamless Customer ExperiencesAt LOJEL, we're committed to empowering life's journeys with innovative, sustainable carry essentials that offer transformative experiences. We believe in the importance of connection and community, and our vision is to inspire mindful travel and connections worldwide.We're looking for a Customer Experience Lead to...
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Customer Experience Specialist
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout the RoleAs a CUSTOMER EXPERIENCE SPECIALIST, you will play a crucial role in driving customer-centricity across the business. Your primary objective will be to develop and implement strategies that enhance the overall customer experience, leading to increased advocacy and business growth.The ideal candidate will have excellent analytical skills, with...
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Customer Experience Strategist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Full timeOliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...
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Customer Experience Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeJob DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...
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Customer Experience Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...
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Customer Experience Ambassador
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...
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Customer Experience Ambassador
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our airport operations team as a Customer Services Officer. In this role, you will be responsible for delivering excellent customer service at various airport locations, ensuring a smooth passenger experience from check-in to boarding.
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Customer Experience Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ABC Pathways School Full timeAbout the Position:ABC Pathways School is looking for a Customer Experience Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, handling student-related matters, and maintaining accurate records.Key Responsibilities:Provide exceptional customer service to students, parents, and staff.Handle...
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Customer Service Expert
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeWe are seeking a highly skilled and enthusiastic Customer Service Expert to join our team as a Part Time Educator at Lululemon Athletica. As a key member of our retail team, you will be responsible for providing outstanding customer service, promoting our products, and creating a seamless shopping experience for our guests.In this role, you will have the...
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Customer Experience Strategist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...
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Customer Experience Associate
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full timeAt West Kowloon Cultural District Authority, we are seeking a skilled Customer Experience Associate to join our team at the Hong Kong International Airport (HKIA). The successful candidate will assist in the set-up of pop-up stores, handle cash and point-of-sale transactions, and deliver exceptional customer service.Key Responsibilities:Set up and maintain...
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Customer Experience Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeWe invite applications from highly motivated individuals for the role of Customer Experience Associate.Job OverviewDeliver exceptional customer service through proactive engagement and personalized attentionEvaluate and address customer concerns in a timely and efficient mannerBid farewell to customers, soliciting feedback and suggestions for...
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Customer Experience Advocate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob SummaryBank of China (Hong Kong) Limited seeks a skilled Customer Service Specialist to join its team. The successful candidate will be responsible for providing exceptional customer experiences, promoting automated banking services, and enhancing business sales productivity.About the RoleThe Customer Service Specialist will report to the Department Head...
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Retail Customer Support Expert
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full timePOLA ORBIS Travel Retail Limited, a leading retailer of luxury goods and jewelry, is seeking a highly skilled Retail Customer Support Expert to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, managing shipment schedules, and addressing inquiries related to shipments and product...
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Customer Experience Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Evonet Full timeThe Customer Experience Associate is a critical role that ensures a smooth and efficient onboarding experience for new merchants while providing ongoing support to our existing customer portfolio.This position requires a detail-oriented individual with excellent communication and problem-solving abilities. You'll be passionate about delivering outstanding...
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Customer Experience Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full timeCustomer Experience Lead Position DescriptionWe are looking for a highly skilled and experienced Customer Experience Lead to join our team at the West Kowloon Cultural District Authority. In this role, you will be responsible for leading the full cycle of application development and implementation projects from requirement collection to deployment, managing...
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Customer Experience Lead
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeCompany OverviewAs a leading life assurance company, BOC Group Life Assurance Company Limited is dedicated to providing exceptional customer experiences through our services. Our team is committed to delivering high-quality support and timely solutions to meet the diverse needs of our customers.
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Customer Experience Liaison
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China ITPro2 Limited Full timeCustomer Experience LiaisonAt ITPro2 Limited, we're seeking a skilled Customer Experience Liaison to coordinate between our CXOs and technical teams.This role involves monitoring and analyzing data related to customer behavior and CXO engagement. By spearheading initiatives to improve client satisfaction and retention, you'll play a critical part in driving...