Retail Customer Support Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

POLA ORBIS Travel Retail Limited, a leading retailer of luxury goods and jewelry, is seeking a highly skilled Retail Customer Support Expert to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, managing shipment schedules, and addressing inquiries related to shipments and product information.

The ideal candidate will have at least 2 years of experience in commercial/sales admin/customer service, with a strong background in customer order processing and shipment follow-up. They will be proficient in Office apps, particularly Outlook and Excel, and possess excellent communication skills. A good command of spoken and written English, Cantonese, and Mandarin is also essential.

Key Responsibilities:

  • Process orders and manage shipment schedules
  • Coordinate with customers and brand partners
  • Address inquiries related to shipments and product information
  • Maintain documentation and resolve order-related issues

Requirements:

  • Diploma or above in a related discipline
  • At least 2 years of experience in commercial/sales admin/customer service
  • Familiar with customer order processing and shipment follow-up
  • Independent, organized, attention to detail, good communication skill
  • Proficient in Office apps, particularly Outlook and Excel
  • Good command of spoken and written English, Cantonese, and Mandarin

  • Customer Service

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