Customer Relationship Manager for Retail Banking

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

About the Role

We are seeking a talented Customer Relationship Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our retail banking services, you will be responsible for delivering exceptional customer experiences and driving business growth.

Responsibilities:

  • Lead Personal Banking Services: Champion the one-stop personal banking services at Contact Centre, ensuring seamless interactions with customers and identifying opportunities to cross-sell relevant products.
  • Deliver Quality Services: Provide quality services to customers through inbound and outbound calls, grasping opportunities to enhance their financial well-being and achieve business targets.
  • Serve as Customer Liaison: Serve as the primary point of contact for customers, addressing their queries, resolving issues, and providing after-sales service and support.
  • Develop Long-Term Relationships: Identify and develop long-term customer relationships with existing and prospective customers, understanding their financial needs and preferences.
  • Offer Relevant Products and Services: Provide relevant and suitable products and services to meet customers' financial needs, ensuring alignment with business objectives.
  • Manage Customer Feedback: Address customer feedback and complaints professionally, demonstrating empathy and resolving issues efficiently.
  • Support Team Development: Assist superiors in implementing unit development guidelines and policies, contributing to the growth and success of the team.

Requirements:

  • Qualifications: Hold a degree or above, with qualifications in IIQE and HKSI being preferred.
  • Working Experience: Possess at least 4 years of relevant working experience in retail banking services and products, including insurance and investment products.
  • Skills and Abilities: Demonstrate strong ability to cope with fast-paced environments, remarkable organizing and problem-solving techniques, and excellent interpersonal and communication skills.
  • Language Proficiency: Have a good command of English and Chinese, both verbally and in writing, including Putonghua.
  • Technical Skills: Be proficient in PC applications, such as MS Office and Chinese inputs.
  • Flexibility: Willingness to work on-shift duty as needed.
  • Career Development: Opportunities for career growth and professional development.

What We Offer

  • Competitive Remuneration Package
  • Opportunities for Career Growth
  • Collaborative and Dynamic Work Environment


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