Customer Relationship Manager for Retail Banking
4 days ago
About the Role
We are seeking a talented Customer Relationship Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our retail banking services, you will be responsible for delivering exceptional customer experiences and driving business growth.
Responsibilities:
- Lead Personal Banking Services: Champion the one-stop personal banking services at Contact Centre, ensuring seamless interactions with customers and identifying opportunities to cross-sell relevant products.
- Deliver Quality Services: Provide quality services to customers through inbound and outbound calls, grasping opportunities to enhance their financial well-being and achieve business targets.
- Serve as Customer Liaison: Serve as the primary point of contact for customers, addressing their queries, resolving issues, and providing after-sales service and support.
- Develop Long-Term Relationships: Identify and develop long-term customer relationships with existing and prospective customers, understanding their financial needs and preferences.
- Offer Relevant Products and Services: Provide relevant and suitable products and services to meet customers' financial needs, ensuring alignment with business objectives.
- Manage Customer Feedback: Address customer feedback and complaints professionally, demonstrating empathy and resolving issues efficiently.
- Support Team Development: Assist superiors in implementing unit development guidelines and policies, contributing to the growth and success of the team.
Requirements:
- Qualifications: Hold a degree or above, with qualifications in IIQE and HKSI being preferred.
- Working Experience: Possess at least 4 years of relevant working experience in retail banking services and products, including insurance and investment products.
- Skills and Abilities: Demonstrate strong ability to cope with fast-paced environments, remarkable organizing and problem-solving techniques, and excellent interpersonal and communication skills.
- Language Proficiency: Have a good command of English and Chinese, both verbally and in writing, including Putonghua.
- Technical Skills: Be proficient in PC applications, such as MS Office and Chinese inputs.
- Flexibility: Willingness to work on-shift duty as needed.
- Career Development: Opportunities for career growth and professional development.
What We Offer
- Competitive Remuneration Package
- Opportunities for Career Growth
- Collaborative and Dynamic Work Environment
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