Executive Banking Relationship Manager
6 days ago
About Our Team
We are the Corporate and Investment Banking team at DBS Bank, providing corporate customers with a wide range of commercial banking products and services. Our team is dedicated to delivering exceptional customer experiences through rigorous credit standards, account relationship management, service differentiation, and product development.
Our Mission
- To provide business management support functions in customer service and monitor/enhance end-to-end processes of operation and service delivery perspectives in IBG.
- To ensure smooth and effective collaboration with working partners, such as relationship managers, operation units, GTS, T&M, RMG, and CBG.
- To identify customer needs and formulate marketing/communication strategies.
- To support the team on ad-hoc projects and initiatives.
Responsibilities
- Work closely with business partners to enhance the channel delivery platform and ensure quality customer journeys and experiences.
- Lead and monitor service quality through business process re-engineering and system enhancement.
- Maintain active and smooth communication with regional teams on areas such as annual customer surveys, journeys, marketing events, etc.
- Support complaint analysis and reporting and identify enhancement opportunities for service/product improvements.
- Foster a change culture within the Institutional Banking Group.
- Lead and take charge of ad-hoc projects for the Institutional Banking Group and COO Office.
- Be sensitive to timelines and pay attention to details.
Requirements
- Degree holder in Business or related discipline.
- Minimum 7 years of relevant experience.
- Good grounding in general banking operations and services.
- Customer-oriented with a passion to succeed.
- Strong responsiveness and good problem-solving skills.
- Strong inter-personal and communication skills to work with various service partners.
- Good command of written and spoken English and Chinese.
- Proficiency in MS Word, Excel, and PowerPoint.
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