Customer Experience Lead

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative banking solutions and exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Digital and Branch...

Oliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...

OverviewDBS Bank, a leading financial institution in Asia, seeks a skilled Customer Experience Specialist to drive business success. This role is part of the Consumer Banking Group, which provides a wide range of products and services tailored to meet customers' needs at every life stage.We are looking for an experienced professional who can provide...

About UsThe West Kowloon Cultural District Authority is a leading cultural organization dedicated to promoting artistic innovation and community engagement. Our vision is to create a vibrant cultural hub that showcases the best of Hong Kong and international art, design, and architecture.The JobWe are seeking a highly motivated Membership Supervisor to join...

FWD Insurance aims to transform its customer experience through innovative operations management. We are seeking a transformational leader to drive this change, leveraging their expertise in underwriting and claims management to create a seamless customer journey.The ideal candidate will have a comprehensive understanding of financial services, insurance...

We are seeking an experienced and dynamic professional to join Oliver James' growing team and lead innovative customer experience initiatives that drive business transformation.About the Role:This is a unique opportunity for a Senior UX Designer to take ownership of key business programs, overseeing the design and execution of customer experiences that align...

In this key role, you will be responsible for shaping and directing the strategy, vision, and plan for market leading underwriting and claims enhancement.About FWD GroupFWD Group is a dynamic and evolving business environment that requires innovative leaders to transform business and people to deliver results.You will have a broad and comprehensive knowledge...

Job DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...

Cathay Pacific Airways Limited is seeking a Customer Experience Champion to join its Global Service Centre team. As a Customer Experience Champion, you will be responsible for delivering exceptional customer experiences through technical and non-technical support, ensuring outstanding customer satisfaction and timeliness in meeting the organization's service...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.Job DescriptionWe are seeking a Senior Customer Experience Strategist to join our team. In this role, you will be responsible for analyzing customer data and feedback to identify areas for improvement and...

Job DetailsThe Lounge Ambassador is a key role within our team, responsible for delivering exceptional customer experiences in our lounges. As a Lounge Ambassador, you will be at the forefront of ensuring that every customer interaction is memorable and enjoyable.About the RoleThis is a challenging and rewarding role that requires a high level of...

Job SummaryWe are seeking a highly motivated and customer-focused individual to join our airport operations team as a Customer Services Officer. In this role, you will be responsible for delivering excellent customer service at various airport locations, ensuring a smooth passenger experience from check-in to boarding.

Job OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...

We invite applications from highly motivated individuals for the role of Customer Experience Associate.Job OverviewDeliver exceptional customer service through proactive engagement and personalized attentionEvaluate and address customer concerns in a timely and efficient mannerBid farewell to customers, soliciting feedback and suggestions for...

Job SummaryBank of China (Hong Kong) Limited seeks a skilled Customer Service Specialist to join its team. The successful candidate will be responsible for providing exceptional customer experiences, promoting automated banking services, and enhancing business sales productivity.About the RoleThe Customer Service Specialist will report to the Department Head...

The Customer Experience Associate is a critical role that ensures a smooth and efficient onboarding experience for new merchants while providing ongoing support to our existing customer portfolio.This position requires a detail-oriented individual with excellent communication and problem-solving abilities. You'll be passionate about delivering outstanding...

About This RoleWe are seeking an experienced Digital Product Manager to lead our Conversational AI efforts and drive innovation in customer experience enhancement.The ideal candidate will have extensive experience in product management, with a proven track record of managing and delivering successful digital products.Responsibilities include:Exploring user...

Role OverviewThe Retail Brand Ambassador/Sales Executive will play a critical role in delivering exceptional customer experiences and driving sales in our Hong Kong stores. This role requires a high level of passion for fashion, excellent interpersonal skills, and a proven track record of achieving sales targets and delivering exceptional customer...

Job Description:We are seeking a Customer Experience Ambassador to join our team at Kerry Hotel Hong Kong. As a key member of our hospitality team, you will be responsible for creating memorable experiences for our guests through exceptional service and attention to detail.In this role, you will provide updated and relevant information regarding local areas,...

Wealth and Personal BankingWealth and Personal Banking is one of HSBC's key business areas, helping deliver on the bank's purpose of opening up a world of opportunity. We provide our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.Our TeamWe are currently seeking a...