Customer Experience Lead

Customer Experience Lead Position DescriptionWe are looking for a highly skilled and experienced Customer Experience Lead to join our team at the West Kowloon Cultural District Authority. In this role, you will be responsible for leading the full cycle of application development and implementation projects from requirement collection to deployment, managing...

Company OverviewAs a leading life assurance company, BOC Group Life Assurance Company Limited is dedicated to providing exceptional customer experiences through our services. Our team is committed to delivering high-quality support and timely solutions to meet the diverse needs of our customers.

Job OverviewWe are seeking a skilled Customer Experience Lead to join our team. This role is responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. The successful candidate will provide training, offer advice and support to team members, and monitor daily hotline duties.Key ResponsibilitiesProvide exceptional...

Talent Acquisition Lead @ OSLOSL, a regulated crypto trading platform, seeks a Customer Success Specialist to ensure seamless B2C support. The ideal candidate will have 3+ years of experience in customer success/support roles, preferably in retail financial services or cryptocurrency environments.Key ResponsibilitiesHandle high volumes of customer inquiries...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to lead and monitor the performance of our Customer Care Team. As a key member of our organization, you will be responsible for developing and implementing comprehensive customer experience strategies to promote our vision and value.Main Responsibilities:Develop and Implement...

About the RoleThis is a key position responsible for leading the development and implementation of operations strategies across FWD Group.The successful candidate will have extensive experience in managing cross-functional teams and driving business growth.FWD Group is a leader in the Asian insurance market, with a strong commitment to innovation and...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative banking solutions and exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Digital and Branch...

Oliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...

Job OverviewThis role plays a critical part in driving the success of FWD Insurance's operations management and strategy team. The successful candidate will be responsible for developing market-leading risk-based management frameworks and next-generation solutions to drive innovation and delivery of large-scale transformations.The ideal candidate will have a...

Cathay Pacific Airways Limited is committed to providing a world-class experience to our customers. We are seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador.About the RoleThe Lounge Ambassador will play a crucial role in delivering exceptional service to our customers and ensuring that their experience is memorable....

Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at BOC Group Life Assurance Company Limited. As a key member of our operations team, you will be responsible for supervising the daily operation of our hotline team to provide quality and timely services to customers.The ideal candidate will have 6 years or above working...

About the Job\As the Head of Customer Experience Analytics, you will play a key role in shaping the development of innovative customer experience measurement and presentation approaches in DBS Bank's Consumer Banking Group.\Key Responsibilities\Customer Experience Insights and Data Management:\\Design and build innovative, dynamic, self-service CE...

About the Opportunity:We are seeking an experienced leader to join our team as Head of Customer Operations.This is a critical role that will drive operational excellence and improve customer experience across our organization.Responsibilities:Develop and implement operational strategies aligned with company vision and goalsLead and manage high-performing...

About UsCustomer Experience CoordinatorOur MissionMiramar Group strives to create unforgettable experiences for our guests, setting new standards in hospitality.Job SummaryAs a Customer Experience Coordinator, you will play a key role in delivering exceptional guest experiences, ensuring seamless interactions, and providing personalized...

Job OverviewAAPM Monaco is a leading luxury retail company seeking an experienced customer care professional to join our team. In this role, you will be responsible for providing exceptional customer service to our international clientele.Key ResponsibilitiesHandle customer inquiries via email and live chat in a timely and professional manner.Liaise with...

Job OverviewPCCW Solutions is looking for a skilled Customer Complaint Lead to join our team and contribute to delivering exceptional customer experiences through effective complaint resolution.Your primary focus will be on:Leading a team responsible for investigating and resolving customer complaints related to eMPF.Developing and implementing processes to...

Delivering Effortless ExperiencesWe are seeking a Guest Service Agent who will deliver exceptional customer service, creating unforgettable experiences for our guests. As a key member of our Front Office team, you will be responsible for ensuring seamless guest interactions from arrival to departure.Greet guests warmly and check them in/out...

FWD Insurance aims to transform its customer experience through innovative operations management. We are seeking a transformational leader to drive this change, leveraging their expertise in underwriting and claims management to create a seamless customer journey.The ideal candidate will have a comprehensive understanding of financial services, insurance...

Job DescriptionThe Educator role at Lululemon Athletica is a critical position that sets the tone for our customer experience. As an Educator, you'll be responsible for engaging with customers, providing top-notch product knowledge, and showcasing our brand's values and culture.You'll work closely with your colleagues to create a seamless shopping...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.Job DescriptionWe are seeking a Senior Customer Experience Strategist to join our team. In this role, you will be responsible for analyzing customer data and feedback to identify areas for improvement and...