Head of Customer Experience Analytics

Job SummaryBank of China (Hong Kong) Limited seeks a skilled Customer Service Specialist to join its team. The successful candidate will be responsible for providing exceptional customer experiences, promoting automated banking services, and enhancing business sales productivity.About the RoleThe Customer Service Specialist will report to the Department Head...

On-site Full Time 1 year or above Entry level Skills: Responsibilities Responsible for data management process including data cleansing, duplication, transformation, etc. Implement pre-defined AI models and perform model verification Deliver data analytical project of construct various of statistic and operation reports Participate in project delivery cycle...

About the Opportunity:We are seeking an experienced leader to join our team as Head of Customer Operations.This is a critical role that will drive operational excellence and improve customer experience across our organization.Responsibilities:Develop and implement operational strategies aligned with company vision and goalsLead and manage high-performing...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to lead and monitor the performance of our Customer Care Team. As a key member of our organization, you will be responsible for developing and implementing comprehensive customer experience strategies to promote our vision and value.Main Responsibilities:Develop and Implement...

About the RoleAs a CUSTOMER EXPERIENCE SPECIALIST, you will play a crucial role in driving customer-centricity across the business. Your primary objective will be to develop and implement strategies that enhance the overall customer experience, leading to increased advocacy and business growth.The ideal candidate will have excellent analytical skills, with...

About the OpportunityWe are seeking a senior professional to join our team as a Customer Experience Strategist. This role is critical in driving our customer-centric approach and ensuring that we deliver exceptional customer experiences.Main Responsibilities:Develop and Implement Comprehensive Customer Experience StrategiesDirect Investigations on Customer...

We are looking for an accomplished executive to spearhead our customer support efforts. As a Senior Customer Services Manager at International Executive Service Corps, you will oversee a team of professionals dedicated to delivering top-notch customer experiences.Key Responsibilities:Promote a culture of excellence and continuous improvement within the...

We are looking for a highly motivated and enthusiastic individual to join our team as a Retail Management Trainee. As a member of our team, you will have the opportunity to develop your skills and knowledge in retail operations, sales, and customer service.Required Skills and QualificationsDegree holder in any related field.Strong passion for the retail...

Talent Acquisition Lead @ OSLOSL, a regulated crypto trading platform, seeks a Customer Success Specialist to ensure seamless B2C support. The ideal candidate will have 3+ years of experience in customer success/support roles, preferably in retail financial services or cryptocurrency environments.Key ResponsibilitiesHandle high volumes of customer inquiries...

Crypto.com is seeking a talented Customer Experience Strategist to drive the execution of cross-channel communications for our e-commerce platform. This role will play a key part in driving platform retention, engagement, and usage metrics.Key Functions:Drive platform retention, engagement, and usage metrics through channels such as push notifications,...

Bank of Communications Co., Ltd. London Branch requires a Head of Fraud Prevention and Analysis to develop and implement strategies to prevent and detect financial crime.The ideal candidate will have a strong understanding of the legal and regulatory framework, as well as experience in investigations and litigation procedures.Key Responsibilities:Develop and...

Cathay Pacific Airways Limited is committed to providing a world-class experience to our customers. We are seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador.About the RoleThe Lounge Ambassador will play a crucial role in delivering exceptional service to our customers and ensuring that their experience is memorable....

Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at BOC Group Life Assurance Company Limited. As a key member of our operations team, you will be responsible for supervising the daily operation of our hotline team to provide quality and timely services to customers.The ideal candidate will have 6 years or above working...

About the RoleWe are seeking an experienced Head of Client Solutions and Analytics Lead to play a pivotal role in executing our strategy for delivering client analytics, reporting, and CRM capabilities to our Markets business.Key ResponsibilitiesStrategic Partnership: Engage with key stakeholders to identify business needs and requirements, designing...

As an Operations and Service Manager at HSBC, you will have the opportunity to make a real impact on our customers' lives. You will be responsible for managing and processing servicing requests for HSBC customers, using your knowledge of products, processes, and procedures to address customer needs.About Our TeamWe are a dynamic and supportive team that is...

Delivering Effortless ExperiencesWe are seeking a Guest Service Agent who will deliver exceptional customer service, creating unforgettable experiences for our guests. As a key member of our Front Office team, you will be responsible for ensuring seamless guest interactions from arrival to departure.Greet guests warmly and check them in/out...

Classy Wheeler Limited is seeking a Head of Retail Operations and Technology to lead our Group Information Technology – Retail HK team. This is an excellent opportunity for an experienced professional to take on a senior leadership role and drive technology innovation in retail operations.Main ResponsibilitiesThe successful candidate will be responsible...

Job DescriptionTo ensure the smooth onboarding of corporate customers, we are seeking a highly skilled professional to lead our team in managing customer due diligence processes. The ideal candidate will have a strong background in compliance and risk management, with experience in people management and leadership.The successful candidate will be responsible...

Our Vision for Seamless Customer ExperiencesAt LOJEL, we're committed to empowering life's journeys with innovative, sustainable carry essentials that offer transformative experiences. We believe in the importance of connection and community, and our vision is to inspire mindful travel and connections worldwide.We're looking for a Customer Experience Lead to...