Head of Client Solutions and Analytics Lead

1 day ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
About the Role

We are seeking an experienced Head of Client Solutions and Analytics Lead to play a pivotal role in executing our strategy for delivering client analytics, reporting, and CRM capabilities to our Markets business.

Key Responsibilities
  • Strategic Partnership: Engage with key stakeholders to identify business needs and requirements, designing best-in-class solutions and ensuring their successful implementation.
  • Market Framework: Understand the Markets framework and set it up for success, leveraging interoperability between Markets, its constituent businesses, and broader Citi businesses where applicable.
  • Systems Standardization: Partner with in-business sales technology leaders to create a systems standard that is stronger than the sum of its parts, focusing on areas of maximum impact.
  • Solution Delivery: Collaborate with second-line Risk and Operations teams to deliver solutions that can be deployed end-to-end.
  • Technology Management: Work with Technology partners to manage the work slate and help guide technology resources on- and offshore while staying involved with in-business goals and aligning to those priorities.
  • Data Governance: Oversee the procurement, organization, and distribution of client data within Markets and across to broader Citi, as relevant.
  • Marketing and Communication: Ensure strong marketing and communication strategies across the organization; analyze, report, and track adoption metrics, and put in place initiatives to increase.
  • Data Integrity: Engage on efforts relevant to ensuring the integrity and quality of data/content across platforms and compliance with all data privacy and regulatory mandates.
  • Forward-Looking Vision: Help develop a forward-looking vision and strategy to build/maintain state-of-the-art distribution platforms into the future, staying current on relevant external developments in the CRM space.
Requirements
  • Education: Bachelor's degree required, Master's degree preferred.
  • Technology and Analytics Knowledge: Strong background in technology and analytics preferred.
  • Performance Track Record: Proven track record of excellent performance in related roles, with a strong ability to pull together technology teams across the franchise to advance business goals.
  • Critical Partnership Experience: Prior experience as a critical partner/liaison bringing together Business & Technology teams.
Skills and Qualities
  • Initiative and Project Management: Strong initiative and ability to structure and drive projects from idea to completion.
  • Critical Thinking and Analytical Skills: Strong critical thinking and analytical skills.
  • Interpersonal and Relationship-Building Skills: Strong interpersonal and relationship-building skills, comfortable interacting with all levels of the organization.
  • People Management and Team Development: Strong people management/team development skills.
  • Effective Communication and Presentation: Effective communication and presentation skills.
About Us

Citi is an equal opportunity and affirmative action employer. We welcome applications from qualified candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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