Director of Customer Experience Management

At HSBC, we pride ourselves on being a dynamic and innovative workplace, offering a world of opportunities to develop your career in a high-profile growing business segment. As a key member of our team, the successful candidate will be responsible for building strong relationships with our clients, ensuring their needs are met and exceeded.Main...

Job OverviewThis role plays a critical part in driving the success of FWD Insurance's operations management and strategy team. The successful candidate will be responsible for developing market-leading risk-based management frameworks and next-generation solutions to drive innovation and delivery of large-scale transformations.The ideal candidate will have a...

Our Vision for Seamless Customer ExperiencesAt LOJEL, we're committed to empowering life's journeys with innovative, sustainable carry essentials that offer transformative experiences. We believe in the importance of connection and community, and our vision is to inspire mindful travel and connections worldwide.We're looking for a Customer Experience Lead to...

Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at BOC Group Life Assurance Company Limited. As a key member of our operations team, you will be responsible for supervising the daily operation of our hotline team to provide quality and timely services to customers.The ideal candidate will have 6 years or above working...

About the RoleThis is a key position responsible for leading the development and implementation of operations strategies across FWD Group.The successful candidate will have extensive experience in managing cross-functional teams and driving business growth.FWD Group is a leader in the Asian insurance market, with a strong commitment to innovation and...

Company OverviewHSBC serves 41 million customers globally, including 6.7 million international clients. Our global network enables us to provide borderless banking and world-class wealth management through best-in-class capabilities and exceptional people.We operate in key areas including Retail Banking and Wealth Management, Asset Management, Global Private...

At HSBC, we are committed to helping our customers achieve their financial goals. As a Branch Sales Manager, you will play a critical role in leading a team of Premier Relationship Managers and HSBC Premier Elite Directors to maximize performance in achieving WPB business objectives.About the RoleThis is an exciting opportunity for a high calibre...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...

The BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...

We are seeking a highly skilled Global Customer Experience Manager to lead our global customer support system, ensuring exceptional user experience and streamlined customer service processes. This position requires candidates with extensive experience in global customer service operations and the ability to support multi-time zone, multi-language, and...

Job SummaryBank of China (Hong Kong) Limited seeks a skilled Customer Service Specialist to join its team. The successful candidate will be responsible for providing exceptional customer experiences, promoting automated banking services, and enhancing business sales productivity.About the RoleThe Customer Service Specialist will report to the Department Head...

We are looking for an accomplished executive to spearhead our customer support efforts. As a Senior Customer Services Manager at International Executive Service Corps, you will oversee a team of professionals dedicated to delivering top-notch customer experiences.Key Responsibilities:Promote a culture of excellence and continuous improvement within the...

About the RoleWe are seeking a highly motivated Sales Director to join our team at ProPosition Management Search.Job Description:The ideal candidate will be responsible for driving business growth initiatives and ensuring comprehensive commercial coverage across the Region.The successful candidate will have:Strong client relationship management experience...

Role OverviewThe Retail Brand Ambassador/Sales Executive will play a critical role in delivering exceptional customer experiences and driving sales in our Hong Kong stores. This role requires a high level of passion for fashion, excellent interpersonal skills, and a proven track record of achieving sales targets and delivering exceptional customer...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to lead and monitor the performance of our Customer Care Team. As a key member of our organization, you will be responsible for developing and implementing comprehensive customer experience strategies to promote our vision and value.Main Responsibilities:Develop and Implement...

Our team at HSBC is dedicated to delivering exceptional customer service and ensuring that our clients feel valued and supported. As a key member of our team, the successful candidate will be responsible for handling and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesInvestigate customer complaints and identify root...

About Our CompanyAt On, we're dedicated to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We believe that everyone has the potential to grow and succeed, regardless of their background or circumstances.The Job DescriptionThis Consumer Experience...

As an Operations and Service Manager at HSBC, you will have the opportunity to make a real impact on our customers' lives. You will be responsible for managing and processing servicing requests for HSBC customers, using your knowledge of products, processes, and procedures to address customer needs.About Our TeamWe are a dynamic and supportive team that is...

Talent Acquisition Lead @ OSLOSL, a regulated crypto trading platform, seeks a Customer Success Specialist to ensure seamless B2C support. The ideal candidate will have 3+ years of experience in customer success/support roles, preferably in retail financial services or cryptocurrency environments.Key ResponsibilitiesHandle high volumes of customer inquiries...

Cathay Pacific Airways Limited is committed to providing a world-class experience to our customers. We are seeking a highly skilled and experienced individual to join our team as a Lounge Ambassador.About the RoleThe Lounge Ambassador will play a crucial role in delivering exceptional service to our customers and ensuring that their experience is memorable....